Transit Service Manager - Light Rail (293162-713)

Metro Transit - St. Louis Saint Louis , MO 63150

Posted 3 months ago

Mission:

Directs the work of light rail vehicle operators in the MetroLink Operations section.

Essential Outcomes:

  • Review and evaluate operating activities and recommend changes to enhance operations, including special events.

  • Prepare daily reports on operations activities including attendance, absenteeism, on-time performance, and security and fare enforcement coverage.

  • Prepare incident and special reports arising from train service activities including safety, vehicle accidents and employee or passenger injuries. Investigate accidents and customer complaints.

  • Monitor stations, platforms, elevators/escalators, emergency telephones and ticket vending machines and report any defects. Respond to emergency alarms.

  • Train employees on operating procedures, equipment operations and emergency procedures.

  • Plan, direct, coordinate and control the work of employees in the section and prepare periodic observation reports. Monitor non-Metro employees to regulate safety and rule adherence.

  • Report delays and problems promptly and take appropriate actions to correct performance and maintain schedules.

  • Assist passengers and ensure safe, efficient and courteous service is provided.

  • Conduct grievance hearings in accordance with appropriate Labor Agreements.

  • Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators; assist in the developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.

  • Assist in the preparation of safety procedures, rules and regulations for light rail operations; participate in emergency situations involving vehicles, equipment and passengers; notify appropriate persons in the event of emergency.

Required Skills

Knowledge, Skills, & Abilities:

  • Must be able to pass LRV Operator training course and re-qualify as directed.

  • Must be able to secure and maintain a Missouri or Illinois CDL.

  • Ability to learn the day-to-day operation of a light rail system, the collective bargaining agreement covering light rail vehicle operators, the safety regulations governing a light rail operation, agency regulations and guidelines, train service schedules and fare structure.

  • Ability to evaluate the work of employees, develop procedures, rules and schedules and instruct employees on operating and safety procedures.

  • Ability to evaluate program effectiveness and make recommendations.

  • Ability to communicate effectively, both orally and in writing and work under pressure.

Required Experience

Education

  • Degree: Bachelor's Degree highly desirable

  • Field: Business or related field

Experience:

  • Years: Five (5) minimum required.

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Transit Service Manager - Light Rail (293162-713)

Metro Transit - St. Louis