Directs the work of light rail vehicle operators in the MetroLink Operations section.
Review and evaluate operating activities and recommend changes to enhance operations, including special events.
Prepare daily reports on operations activities including attendance, absenteeism, on-time performance, and security and fare enforcement coverage.
Prepare incident and special reports arising from train service activities including safety, vehicle accidents and employee or passenger injuries. Investigate accidents and customer complaints.
Monitor stations, platforms, elevators/escalators, emergency telephones and ticket vending machines and report any defects. Respond to emergency alarms.
Train employees on operating procedures, equipment operations and emergency procedures.
Plan, direct, coordinate and control the work of employees in the section and prepare periodic observation reports. Monitor non-Metro employees to regulate safety and rule adherence.
Report delays and problems promptly and take appropriate actions to correct performance and maintain schedules.
Assist passengers and ensure safe, efficient and courteous service is provided.
Conduct grievance hearings in accordance with appropriate Labor Agreements.
Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators; assist in the developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.
Assist in the preparation of safety procedures, rules and regulations for light rail operations; participate in emergency situations involving vehicles, equipment and passengers; notify appropriate persons in the event of emergency.
Knowledge, Skills, & Abilities:
Must be able to pass LRV Operator training course and re-qualify as directed.
Must be able to secure and maintain a Missouri or Illinois CDL.
Ability to learn the day-to-day operation of a light rail system, the collective bargaining agreement covering light rail vehicle operators, the safety regulations governing a light rail operation, agency regulations and guidelines, train service schedules and fare structure.
Ability to evaluate the work of employees, develop procedures, rules and schedules and instruct employees on operating and safety procedures.
Ability to evaluate program effectiveness and make recommendations.
Ability to communicate effectively, both orally and in writing and work under pressure.
Degree: Bachelor's Degree highly desirable
Field: Business or related field
Metro Transit - St. Louis