Transit Quality Assurance Specialist

THE POSITION

Although there is a salary range for this position, the candidate hired into this position will be hired at the bottom of the salary range.

This recruitment is limited to the first 75 completed employment applications. Once that number of applications is reached, this recruitment will close without notice.

This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.

RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application.

We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment.

A Transit Quality Assurance Specialist makes observations, documents and reports activities of transit operations to ensure the service provider is delivering service according to the contract.

FLSA STATUS: Non-Exempt

Working Conditions: Due to the nature of our 24/7 business with around the clock transit services applicant must be able to work evening shifts which may include weekends and holidays.

REQUIREMENTS

Education and Work Experience: Equivalent to high school diploma and three (3) years of transit operations or customer service experience.

Licensing and Certification: Must possess and maintain a valid Class C Driver's License at the time of application.

Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive background investigation, including qualifying education/experience verification, social security trace, criminal history records review, and driving history records check.

Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician.

Required Forms:

1.RTC Application On-Line Profile - Follow all the instructions on the application to include any education and experience that would qualify you for this position.

Only the most qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications/resumes:

• Ability to complete Excel spreadsheets with a high level of thoroughness and accuracy

• Ability to communicate effectively and empathetically with customers when addressing service concerns

• Ability to conduct field observations to determine best placement of Paratransit stops with consideration for safety and customer comfort

• Demonstrates sufficient knowledge of transit terms, operational practices, and ADA guidelines

• Ability to document service observations with focus on quality assurance and contract compliance

PHYSICAL DEMANDS

Physical ability to perform field and related work; ability to perform office and related work, including operating computers and office machinery; stamina to stand and walk for extended periods of time; stamina to sit for extended periods of time as required; strength to lift and maneuver materials and equipment weighing up to 50 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work is subject to performance in extreme environmental conditions and in areas of high traffic volume.

EXAMPLE OF DUTIES

Performs a variety of tasks associated with transit operations as it relates to ensuring on-time performance, bus stops, driver performance, no-shows, fares, routes, bus schedules, contract compliance and reporting. Observes and alerts passengers about transit service interruptions.

Gathers and compiles passenger numbers and data for reporting purposes research and analyze data collected. Monitors routes to ensure performance meets standards; recommends changes to remedy deficiencies. Audits data to determine whether liquidated damages can be assessed due to lack of compliance with contract terms and conditions.

Listens, monitors, observes and evaluates performance of drivers and radio dispatch operation. Inspects vehicles for cleanliness and damage, install rider alerts, informational tear sheets and delivers collaterals to different departments and partners across the service area. Performs a variety of tasks associated with specialized transit service operations, as it relates to handling passenger inquiries, scheduling/booking, troubleshooting, passenger issues and driver dispatching.

Composes various activity reports, maintains various spreadsheets, and documents necessary information. Works closely with other departments and contractors to ensure the successful fulfilment of the agency's goals. Drives official vehicles to job sites in a safe and efficient manner. Other duties as assigned.