Mercedes Benz Fort Worth , TX 76102
Mercedes-Benz Financial Services is a leading captive automotive financial services provider within Daimler Financial Services, which operates in 40 countries as the global financial services arm of Daimler AG. In the U.S., the corporate headquarters for the Americas Region, we operate under the brands of Mercedes-Benz Financial Services and Daimler Truck Financial. In the Americas Region we also have business operations in Canada, Mexico, Argentina and Brazil.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie.
Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. To see other programs and benefits we offer, visit our website at www.mbfscareers.com
The Transfer Representative provides support to Car and Truck customers wanting to transfer their lease or loan to another person or business. They are also responsible for reviewing documentation and processing transfers in the portfolio system. A Transfer Representative provides exceptional customer service support through phone conversations with account holders, transfer applicants, and internal customers.
Process and complete paperwork necessary to complete the transfer: Prepare documents that are necessary for both parties in order to complete the Transfer including any specialized documents that are state specific. (30%)
Manually update portfolio System with transferee information and release liability for transferor: Accurately update the transferee information in our portfolio systems including any additional requests and implement correct steps to release liability for transferor. (20%)
Ensure title is secured after backend paperwork is sent to customer. (20%)
Call handling: Provide exceptional customer service on both inbound and outbound calls to external and internal customers. Provide direction to customers regarding questions about their transfer. (15%)
Data entry of highly sensitive customer information: Review credit applications to make certain all the necessary information has been included and application is ready for submission. Accurately submit credit application information to our Credit Department for review. (15%)
This role requires a minimum of 1 year overall experience. Preferred areas of experience include:
High School Diploma/GED required. Bachelor's Degree preferred.
Problem Solving Skills
Client Services Agent; Collections Agent; Remarketing Agent
This position is a local assignment. Relocation assistance will not be provided for this position.
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary commensurate with experience and a full suite of benefits including 401(K) with match, generous vacation and personal time, performance-based bonuses, a Mercedes-Benz car program and more.