Transfer Credit & Articulation Analyst

Job Description

The Transfer Credit and Articulation Analyst works in the Office of the University Registrar, facilitating essential services for new and continuing students including transfer credit evaluation, transfer equivalency database entry and maintenance, and other functions relating to student degree completion. Researches transfer institution accreditation and credit system (quarter, semester, etc.) and verifies authenticity of transcripts received. Creates official articulation information in the Banner student information system. Researches and resolves credit evaluation issues. Ensures compliance with state, and University requirements. Communicates and collaborates with internal and external customers regarding transfer credit policies and related procedures. Responds in a timely manner to inquiries from students, faculty, and staff related to transfer credit and various academic policies. Provides excellent customer service by representing the Office of the University Registrar and providing assistance, information, and referrals as appropriate to departments or personnel throughout the university community. Must maintain flexibility with shifting priorities.

Required Qualifications

• Demonstrated experience with high volume customer service in an academic or professional environment

• Strong computer skills in data entry, spreadsheets, and database management

• Strong organizational skills

• Ability to prioritize, meet deadlines, and pay attention to detail

• Able to prioritize workload with excellent time management skills

• Work experience in a related field

• Ability to understand, explain, and apply complex policies and regulations

• Adaptable to changing responsibilities based on business need

• Ability to work effectively and independently in a fast-paced office managing multiple assignments

• Ability to interact respectfully and comfortably with all individuals in a diverse, multicultural environment

Preferred Qualifications

• Bachelor's degree or equivalent experience

• Experience conducting internet research

• Experience working with confidential information

• Experience in the practices related to transfer articulation and statewide policies that govern its practice and implementation

• Experience with large relational databases, such as Banner

• Demonstrated knowledge of university policies regarding course transfers, the university course catalog, and graduation requirements

Pay Band

3

Appointment Type

Regular

Salary Information

Salary is commensurate with experience up to an expected budget max of $42,864

Review Date

Review of applications will begin on Monday, June 17

Additional Information

The successful candidate will be required to have a criminal conviction check

Not eligible for VISA sponsorship

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Robin Lucas at ralucas@vt.edu during regular business hours at least 10 business days prior to the event.