University Of Southern California Los Angeles , CA 90009
Posted 2 weeks ago
This position reports to the Transfer Center Director to provide administrative support for the management of daily operational workflow and facilitation of transfers. This position serves as a primary point of contact for KMC Transfer Center. Answers, screens, and directs telephone calls, emails, and other web-based communications related to interfacility transfer requests. Organizes and maintains the transfer center email and voicemail inboxes. Completes basic transfer request intake and hands off cases appropriately to the assigned Transfer Center Nurse and financial counselor. Follows up on pending and outstanding transfer request cases, including but not limited to requesting updates in patient status, obtaining up to date medical records, facilitating completion of transfer back agreements, and closing cases and other follow-ups as directed by Transfer Center Nurse or Director. In addition, this role provides direct administrative support to the Transfer Center Director. This role includes scheduling meetings, organizing the day, minute taking, timekeeping and schedule building. and other duties as assigned.
The Transfer Center Liaison serves as primary point of contact for KMC Transfer Center. Answers, screens, and directs telephone calls, emails, and other web-based communications related to interfacility transfer requests. Organizes and maintains the transfer center email and voicemail inboxes. Completes basic transfer request intake and hands off cases appropriately to the assigned Transfer Center Nurse. Manages receipt, documentation, and organization of received medical records. Follows up on pending and outstanding transfer request cases, including but not limited to: requesting updates in patient status, obtaining up to date medical records, facilitating completion of transfer back agreements, and closing cases and other follow-ups as directed by Transfer Center Nurse or Director. Assists with requesting and obtaining bed assignment information from Capacity Management team and communication of bed information to referring facility as directed. Communicates timely status updates with referring facilities and documents case closure as directed. Completes daily shift handoff reports and assists in completion of daily Transfer Center operational reports.
Essential Duties:
Required Qualifications:
Req Associate's degree Associates' degree in healthcare, business or operations field OR
Req Bachelor's degree Bachelors' degree in healthcare, business, or operations fiel
Req 3 years of previous administrative assistant experience, preferably in a health care facility.
Req Proficiency in Microsoft Office software systems required.
Req Typing 45-55 words per minute.
Req Proficiency with computer terminal operation required.
Req Ability to communicate clearly, concisely, and accurately with people.
Req Excellent organizational skills.
Req Excellent ability to manage multiple priorities within a changing environment.
Preferred Qualifications:
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant preferred.
Combined education/experience may substitute for minimum education
Pref Proficiency in Kronos
Pref Medical terminology knowledge.
Required Licenses/Certifications:
The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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University Of Southern California