Transcend: Director, Global Business Adoption

Johnson & Johnson is hiring for a Transcend: Director, Global Business Adoption!

This position will be located in Titusville, New Jersey. Alternate locations may be considered at other Innovative Medicine Supply Chain hub sites such as Raritan, New Jersey; Beerse, Belgium; Gurabo, Puerto Rico; Cork, Ireland; Latina, Italy; or Schaffhausen, Switzerland.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Join our world-class global team! This is an incredible opportunity to make a significant impact as part of a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem, standardizing our core business processes and products in support of our business ambition to bring transformational medicines to patients.

The Global Business Adoption Director is responsible for leading a critical team within the Transcend transformation; encompassing the orchestration of a team of seasoned leaders dedicated to driving adoption across diverse sites and functions worldwide. They will forge robust collaborations spanning supply chain, R&D, and commercial functions, understanding their unique needs and fostering alignment with deployment objectives. They will cultivate a deep understanding of site-specific requirements to tailor adoption strategies, collaborating closely with change, training, and communication counterparts to ensure localized effectiveness.

As an enabler of Global cohesion and local flexibility, the Director will develop a cohesive global adoption framework while empowering local teams to customize strategies based on local nuances and business demands throughout deployment phases, ensuring continuity and responsiveness to evolving needs. This leader will build and drive barrier identification and mitigation strategies and plans in close collaboration with partners to proactively identify and address barriers to adoption, bringing to bear local impact assessments and readiness plans. They will take ownership of final disposition of artifacts related to training, communications, change impacts, and deployment readiness plans, ensuring alignment with global standards and local requirements.

This role demands strategic vision, adept leadership, and a relentless focus on driving adoption excellence across the organization. By encouraging collaboration, innovation, and agility, you will play a pivotal role in crafting the success of our transformative initiatives on a global scale.

Key Responsibilities:

Global Transcend Business Adoption Framework Design & Implementation:

• Lead the global business adoption framework development and execution strategy for the Transcend program, emphasizing local engagement and adoption of Transcend's deployment.

• Lead a distributed team of resources through the development of Business Adoption artifacts, deployment plans and measurements; using and refining pre-existing work product.

• Incorporate a strategic lens of experience design and process engineering to ensure business adoption frameworks can be implemented with end users in mind.

• Monitor adoption metrics to track progress, identify areas for improvement, and report on the overall success of the adoption initiatives to senior management.

Leadership, Coaching and Influence:

• Drive awareness and understanding of Transcend solutions among business users, highlighting the benefits and value proposition to encourage adoption.

• Establish mechanisms for gathering feedback from end-users and business units, incorporating insights to continuously improve adoption strategies and tactics.

• Work with Program Governance team to provide program level adoption updates and coordinate status tracking.

• Champion strategic partnerships with business, functional, and process leaders to drive successful outcomes geared toward site specific needs at last leg of deployment.

• Stay ahead of global/local best practices across the adoption team to best support E2E program partner needs.