Transaction Processing Service Support Representative

Iconma, L.L.C. Jacksonville , FL 32277

Posted 2 months ago

Transaction Processing Service Support Representative

Location: Jacksonville, FL

Duration: 5 months

Description:

  • As a Transaction Processing Service Support Representative, you will be working in a contact center environment taking inbound calls from our clint branch offices and back office teams.

Responsibilities Include:

  • Providing client branch offices and back office teams with clear, complete and accurate responses to their questions and inquiries regarding client accounts and guiding them through how to use internal tools/resources to support their clients and input client financial requests

  • Navigating through multiple applications and tools to understand policy/procedures, gain clarity on our various banking and brokerage products and research and resolve issues with client accounts

  • Establishing a strong working relationship and effective partnership with the client branch offices and back office teams

  • Proactively identifying and escalating risks and seeking opportunities to improve the customer experience

Required skills:

  • Minimum one year proven experience verbally delivering complex information clearly, concisely and understandable to the clients/recipients, while quickly establishing trust and exuding positivity and confidence

  • Must have experience with gathering, absorbing and using facts/information to make effective decisions and develop sustainable solutions to problems/issues

  • Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures

  • Must be disciplined, focused and committed to identifying and escalating risks, providing an exceptional customer experience, delivering quality work and seeking process improvement opportunities

Desired skills:

  • Understanding of both banking and brokerage terminology

'

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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Transaction Processing Service Support Representative

Iconma, L.L.C.