Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Transaction Processing Service Delivery Supervisor

Expired Job

Conduent Evansville , IN 47712

Posted 4 months ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

The Transaction Processing Supervisor is responsible for managing a Team of workers to fulfill the tasks and take calls from clients; ensuring appropriate policy and procedure are followed to meet the requirements of the State as well as Conduent business practice.

Teams may have a broad range of skills and abilities, requiring coaching for training and development. The position requires skilled organization and administration, as well as combining excellent "people skills" for management and buy-in to the programs and processes.

Supervisors should be able to manage horizontally and vertically as interaction across the business may be required. These skills not only require internal interaction with other ACS as well as State employees, but also with clients when taking an escalated issue.

Strong ethical values and understanding of complex issues are two major components of the Supervisor role as well.


  • Administration: FEPS, Report and Records (Attendance Tracking, ad hoc).

  • Resource for ACS questions.

  • Resource for state policy questions, staying current through the available methods such as ICES and Ops, as well as discussions with QA and Training.

  • Complete Ad hoc and special assignments as requested by Management.

  • Working vertically and horizontally, ensure application of policy and procedure is consistent with local and corporate practice.

Soft Skills:

Demonstrate dependability responsibility, high integrity, and treat others with respect.

Set and maintain a consistent, positive tone, communicating clear expectations and goals.

Under leadership of center and project management, support ACS and IEMP programs, policies, and procedures.

Stress Accountability at the Supe/TL and Worker level.

Production and Quality:

  • Regularly communicate production and quality results.

  • Lead Team to exceed 90% QA Quality Goal.

  • Work with QA to recognize and understand areas of focus and improvement.

  • Lead Team to exceed production level

  • Monitor Queues for results & ensure Team Members working in right areas.

Training, Development, & Motivation:

  • Complete all training requests including Weekly Quiz.

  • Review and provide positive feedback when appropriate.

  • Review and provide coaching, moving to PIR to impress expectations.

  • Know and understand your team members, focusing on areas of expertise for professional development, recognizing future opportunities.

  • Conduct regularly scheduled Team Meetings to provide forum for communication, questions, and continuity.

  • Conduct regular 1 on 1's with each Team Member for feedback and development.

  • Motivate using competitions, recognition, and rewards.

  • Set attendance expectation.

  • Provide feedback, coaching, and initiate PIR for infractions as outlined by policy.

Technical Skills:

  • Smart, ICES, WFMS/FACTS, and other systems utilized on Project and/or in State of Indiana systems.

  • Learn and understand reports and information to use in daily coaching and development.

Minimum Requirements:

  • High School education/GED
  • Proficiency in MS Office software and use.

Preferred Experience:

College Degree

Management experience in call center/service center with experience in public policy administration.

Two years' experience in Public Assistance Programs such as TANF, Medicaid, FS, etc.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
US Evansville Service Supervisor I II Cementing


Posted 3 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Ensures customer satisfaction with work performed. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions. Skills are typically acquired through a high school diploma, or similar education and one year of experience as Service Operator-Cementing, II. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Has necessary working skills within the service line and a general understanding of other service functions. Halliburton is an Equal Opportunity Employer. Location 6900 Nugget Rd, Evansville, Wyoming, 82636, United States Job Details Requisition Number: 69985 Experience Level: Experienced Hire Job Family: Operations Product Service Line: Cementing Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience. Nearest Major Market: Wyoming Nearest Secondary Market: Casper Job Segment: Manager, Field Service, Management, Manufacturing Halliburton Evansville IN

Transaction Processing Service Delivery Supervisor

Expired Job