The role of the Transaction Coordinator is to receive orders from customers and coordinate all details of the transaction from application to closing. Duties may include but are not limited to entering orders into the production system, ordering exhibits (tax certificates, surveys, well inspections, septic inspections, HOA due statuses and loan payoff statements), review of title commitment, resolution of title curative requirements, communication with client on clear to close file status, providing settlement fees as requested by clients, requesting bring down to update title information, obtain water utility information, obtain sewer utility information, update scheduling calendar for closings, and any other duties assigned to him or her by the Manager.
Essential Duties and Responsibilities:
Maintains compliance with Surety Title Company, LLC policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards. Demonstrates on a consistent basis individual and team behavior that supports the culture of Surety Title Company, LLC. The essential duties and responsibilities of the Transaction Coordinator may include but are not limited to the following:
Establish and maintain positive customer relationships by providing exceptional customer service and professional communication.
Process residential settlements, generally involving purchase, cash, refinance, Equity Loans, Lot Closing, or new loan transactions.
Caseload carries a higher percentage of refinance and seller side transactions.
Receive orders by telephone, email, fax or mail directly from customers.
Respond to customer inquiries/information needs and provides positive, courteous service to customers.
Review the title commitment to determine what is needed to clear title and coordinate the processing of same.
Input order into production system, review contract of sale, place orders with vendors, send acknowledgements/opening letters to customers.
Order, track, receive and distribute all items and services to customer and all related parties as required.
Schedule closing: coordinate date, time and place.
Prepare file for Settlement Officer to take to closing including all invoices and certifications.
Properly document notes in every file.
Properly scan all documents to file.
Performs any other duties as requested.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma/GED required.
Must have at least two years of experience working at a title company.
HUD-1 and CDF Settlement Statement Preparation experience while working at a title company preferred.
Notary Public is preferred
NJ Title License preferred.
Ability to read, analyze, and interpret general business documents. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
To perform this job successfully, an individual should have knowledge of Microsoft Office; a fax machine; a copier/scanning machine; and a multi-line telephone.
Other Skills and Abilities
Ability to multi-task.
High Standard of organization and attention to detail.
Ability to work under stress with time deadlines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.