Training Support Specialist

First Financial Corporation Indiana Terre Haute , IN 47801

Posted 4 weeks ago

First Financial Bank

Job Description

Job Title

Training Support Specialist



Reports To

Director of Residential Lending


Responsible for evaluating and providing moderate to complex planning, development and implementation of training programs to meet client needs under general direction. Responsible for user acceptance testing and implementation support for CRES. Work includes soft skills and moderately complex technical training related to sales, customer service, compliance, systems, process, workflow, and products. Develops and maintains close relationships with Business Partners to identify new training opportunities for the organization.

Typical Job Entry Requirements

(To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.)

  • Associates degree and one to two years of business experience or two years related experience

  • Previous residential mortgage lending experience

  • Customer contact experience in a financial service environment preferred

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Participates in needs analysis studies to determine training needs for employee groups, special projects and bank wide initiatives. Confers with manager and business partners to gain knowledge of specific work situations to better understand the training requirements due to changes in policies, procedures, regulations, and technologies.

  • Engages with Subject Matter Experts, Training Manager and/or Training Consultant to develop training content outlines, content scenarios, examples and evaluation testing.

  • Develops training project plans and/or oversees the inclusion of the training task lines into an existing project plan working closely with raining Consultant and/or Project Manager.

  • Effectively communicates timelines and training requirements to business partners and management team. Meets with primary business partners to ensure the status of deliverable time frames as well as identify and communicate any development obstacles.

  • Creates course content, lesson plans, audio/visual aids, test criteria, user guides, handouts, learning aids, resource materials, and evaluation processes. Creates online and classroom training using instructional design methodology and incorporating adult learning behaviors.

  • Facilitates a variety of training topics with ability to engage the learning objective is achieved. Possesses excellent presentation skills; able to present articulately and confidently under all circumstances.

  • Maintains a variety physical and electronic files and/or records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records required reports, etc.) for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines.

  • Maintains contacts in organizational development and training associations to keep abreast of new training and development techniques and technologies.

  • Identifies changes in procedures, policies and systems that impact existing training materials or resource information and updates materials accordingly.

  • Participates in bank wide projects to represent the interests and perspective of training programs.

  • Maintains knowledge of system application updates on Encompass LOS system.

  • May assist with the processing of withdrawn and denied files

  • Accurately maintain all mortgage loan documentation in the Encompass system to meet all compliance and underwriting guideline.

  • Develops and maintains a basic understanding of underwriting guidelines through study of reference materials, attendance at training sessions, and interaction with underwriting staff.

  • Analyzes each mortgage application utilizing a general understanding of individual and unique situations that may require additional due diligence.

Assists with development of creative direct marketing items to support origination of mortgage loans.

  • Through training and publications, stays up-to-date on current trends, practices, and regulations specific to the mortgage industry.

  • Participates with Mortgage Originator, on occasion, in community marketing/promotions such as housing seminars, realtor services, and trade shows. Supports Mortgage Originator with planning and preparation for specific events.

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

  • Written and Oral Communication skills

  • Customer Service Orientation

  • Initiative

  • Teamwork

  • Analytical and Organizational Skills

  • Problem Assessment and Solving Skills

  • Innovation

  • Ability to Work Independently

Key Behaviors

  • Provides Proper Telephone Etiquette to Internal/External Customers

  • Services Internal/External Customer Requests/Inquiries

  • Reviews Required Documentation for Accuracy and Completeness

  • Ability to maintain all necessary documentation in the loan system.

  • Personal Development as Established with Manager

Bank Secrecy Act

  • Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations

  • To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.

  • Limited physical effort required.

  • Regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to finger, handle or feel objects, work tools or equipment, and reach with hands and arms. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

  • Average amount of pressure to work efficiently and accurately.

  • Average mental effort consisting of normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking.

First Financial Corporation is an Equal Opportunity, Affirmative Action Employer and Does not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job related factor. We value the contribution that the diversity of our applicants can bring.

Other details

  • Job Family VB

  • Pay Type Hourly

  • Required Education Associate Degree

  • Terre Haute, IN, USA

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Training Support Specialist

First Financial Corporation Indiana