Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Training Supervisor

Expired Job

Teletech Holdings, Inc. Jonesboro , AR 72404

Posted 2 months ago

Supervisor, Learning and Development

TTEC (formerly TeleTech) is seeking a seasoned Supervisor, Learning and Development to join our Customer Management Services team!

Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!

What you'll be doing:

L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.

What you'll bring to us:

  • Achieve 100% of training completion goals.

  • Manage day-to-day operations, processes, and reporting

  • Improve the key success metrics associated with training goals.

  • Deliver excellent customer service and communication.

  • Develop, coach, support, and evaluate the team.

  • Ensure team has tools, systems, and support needed to perform trainings.

What skills you'll need:

  • Background in training and/or adult learning

  • Strong coaching shills

  • Data analysis and reporting skills

  • Strong attention to detail and desire to follow procedures

  • High customer service orientation

  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

  • Call center experience

Who We Are:

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments

Consulting, Technology, Care and Growthto help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.

What We Offer:

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).

Employment Requirements:
TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

'1493460


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operator In Training Night Shift

Nice-Pak Products, Inc.

Posted 1 week ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 Nice-Pak Products, Inc. (NP) is the global developer, manufacturer and marketer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning and disinfection products. We have several locations across the US and are looking for new Associates to join our team! POSITION PURPOSE This is a rotating, 12 hour position, working 6pm -6am on a 2-2-3 schedule. This position is responsible for the overall results of assigned machine, which includes but is not limited to: * Running and changing of raw material on his or her assigned machine while producing a quality product. * Attending machine operator training to achieve "C" operator certification on assigned machine cluster. * Completing various documentation including line sheets, DIRs and downtime logs * This position interacts with: A, B & C Operators, Warehouse personnel, Management, Quality Assurance, Maintenance, Packers, and Compounding ESSENTIAL FUNCTIONS AND BASIC DUTIES * Perform all OIT duties with these four priorities in mind: o Safety o Quality o Productivity o Service * Attend training and practice machine operating skills listed on the machine certification form * Ensure all guards and safety devices are present and working correctly on assigned machine * Report unsafe conditions to your supervisor * Monitor the quality of the product at the machine entrance and exit * Perform quality inspections and complete the DIR accurately. * Run assigned equipment, which includes but is not limited to: o Starting o Stopping o Clearing product and material jam o Maintaining material supply o Cleaning machine and area * Seek additional training, as needed * Assist with machine changeovers * Record equipment downtime * Know how and when to call in work orders * Perform assigned C.A.R.E. duties * Maintain acceptable C.A.R.E. audit scores in assigned zone * Assist other team members on the line, as needed * Notify the supervisor when machine operating skills are mastered and you are ready for machine certification * All other duties as assigned. PERFORMANCE MEASUREMENTS 1. Meet or exceed Quality, Safety, and Productivity goals set for the line centers 2. Timely and accurate completion of production batch records 3. Effective verbal and written communication with supporting departments to adhere to the production scheduleRequirementsQUALIFICATIONS EDUCATION/CERTIFICATION: * High School Diploma, GED, or equivalent experience. REQUIRED KNOWLEDGE: * Must pass required testing * Good attendance record * Willingness to learn new skills * Good safety record EXPERIENCE REQUIRED: * Ability to understand various written materials such as SOPs and cGMPs. * Previous manufacturing experience preferred. SKILLS/ABILITIES: * Have and maintain good attendance record. * Ability to Stand for extended periods of time * Repetitive bending * Ability to lift up to 50lbs WORKING CONDITIONS NONE: Fast paced manufacturing environment INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Driven by a commitment to research, quality and service, PDI, Inc. provides innovative products, educational resources, training and support to prevent infection transmission and promote health and wellness. Encompassing 3 areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture and distribute leading edge products for North America and the world. * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) * Please refer to the Company's Substance Abuse Policy which protects the safety and well-being of all associates and potential associates. Nice-Pak Products, Inc. Jonesboro AR

Training Supervisor

Expired Job

Teletech Holdings, Inc.