Training Specialist

General Job Information

Job Summary

This position is located in the Office of Unified Communications (OUC), Office of Professional Standards and Development (OPSD) division. The division of OPSD ensures that OUC employees have the confidence to do what is expected of them, and to provide legendary service to each customer. The incumbent will serve as a Training Specialist for the OUC with responsibility for planning, developing, administering, coordinating, implementing, evaluating, and conducting in-service, career development (occupational and goal oriented) programs to provide for professional and technical career development of departmental personnel.

Duties & Responsibilities

Provides training and instructions to Telecommunications Equipment Operators, "Universal Call Takers" and Dispatchers on the methods and techniques of their specialty areas and how to respond to police, fire and EMS emergency and non-emergency calls from the public. Provides detailed training and instruction on the appropriate reporting methods, and how to identify, and prioritize emergency and non-emergency requests from the public as it relates to call taking. Conducts a variety of module trainings on "how to", dispatch the appropriate emergency equipment and personnel on initial responses, provide pre-arrival instructions, and ensure that the TEO's, have a full understanding and knowledge of how to rapidly transmit computer aid dispatch (CAD) messages between field operating units.

Develops, modifies and/or adapts training aids to update and/or change the course content. Provides instructions on examples of communications equipment, procedures, and programs and assists in monitoring trainees' progress, followed up by and evaluation report on the progress and proficiency. Provides detailed, hands-on, step-by-step demonstrations and instructions on the appropriate use of and techniques of computerized equipment, procedures and programs utilized in the OUC, which includes the use of the CAD system and its keyboard functions, vocal arms for police and fire/EMS and radio equipment, switchboard and telephone, telecommunications device for the deaf (TDD) machines, procedures for handling calls and giving pre-arrival instructions and post-dispatch instructions to callers, and instructions to ensure appropriate dispatch of initial vehicles, equipment, and field provider personnel, stress management, crisis intervention, upward mobility training, and state-of-the art techniques in public safety.

Qualifications and Education

Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.

or

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).

• Supervising or administering a training program.

• Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

Thorough knowledge of police, fire and EMS policies, procedures, and regulations related to telecommunications and dispatching operation which enable the incumbent to apply the principles and job techniques to help students acquire the specific, developmental, and full journeyman skills is preferred.

Thorough knowledge of dispatching which includes geographic areas served, the characteristics and capacity of the transportation equipment being dispatched, the number of pieces and variety of equipment dispatched including determining the piece of available equipment best suited for the particular purpose requested is preferred.

Demonstrated experience and proficiency in Microsoft Office Suites and other industry related Programs are highly preferred.

Work Environment

The work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices and training rooms. The work area is adequately lighted, heated, and ventilated.

Other Significant Facts

Tour of Duty: Monday

• Friday 9:00am

• 5:30pm

Pay Plan, Series and Grade: CS-1712-11

Promotion Potential: CS-1712-12

Collective Bargaining Unit: This position is not in the collective bargaining unit.

Position Designation: This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: Applicants claiming "Residency Preference" will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability.

Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.