XTR01F - Training Specialist
The Training Specialist position is primarily responsible for facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materials.
Specific job duties:
On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet customer expectations and enterprise goals.
Develop and deliver standardized system and process training via classroom methods. This may include travel to other distribution center sites.
Consult with program participants and management to evaluate impact of training programs.
Review quality and performance records to determine opportunities for review and retraining needs that may be associate specific.
Respond to specific training requests by leadership team or quality.
Develop, maintain and update training program and materials to reflect updated systems or processes.
Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system or process changes require training.
Deliver customized program training via classroom or other methods.
Continually update existing programs to reflect business enhancements.
Administer practical exercises to evaluate trainee's comprehension.
Ensure training objectives and goals are related to business objectives or client needs.
Responsible for maintaining all training records.
Project Management of project content updates, working with SMEs to approve updates.
Close communication with supervisors documenting adherence and performance while in the classroom.
Desired Skills and Qualifications:
Bachelor's degree in business, training or related field or equivalent work experience.
3-5 years relevant experience or Master's degree; operations or business environment and 3-5 years' experience in applications training.
Proven ability to develop training courses and supporting documentation.
Experience in conducting needs analysis and operations application functionality.
Proven ability to identify customized strategies and tactics for success in training delivery.
Understanding of adult learning techniques.
Excellent presentation and communication skills.
Excellent internal and external customer service skills.
I acknowledge that the job for which I have applied is represented by the description above.