Training Specialist (Healthcare) - Hybrid

Summary:

• Deliver operations training programs that encompass a blended approach (instructor‐led modules, self‐paced activities, flipped classroom, group activities, videos, and eLearning).

• Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)

Responsibilities:

• Facilitate delivery (in‐person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5‐25).

• Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.

• Observe learners and provide constructive feedback.

• View topic assessment data and adjust training real‐time as necessary.

• Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.

• Leverage class feedback and from manager observations to identify areas for improvement.

• Provide input/feedback on courses for improvement purposes as well as for development of new training courses.

• Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.

• Learn new training material to broaden skillset.

• Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.

• Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.

• Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.

Requirements:

• Bachelor's degree required; additional experience/specialized training may be considered in lieu of educational requirements

• 2 - 3 years' training experience required

• Hands‐on training experience in a small group or classroom setting required

• Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required

• Excellent presentation skills required

• Excellent verbal and written communication skills required

• Strong interpersonal and relationship building skills required

• Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required

• Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required

• Self‐motivated, innovative and flexible required

• Strong knowledge of customer service/contact center day‐to‐day operations and strong service system knowledge preferred

• Knowledge of adult learning theories preferred

• Knowledge of engagement techniques in a training environment preferred

• Ability to travel as needed required

Additional Information

• Requisition ID: 1000001819
• Hiring Range: $45,000-$77,000