Training Specialist

Summary

This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network 6 (VISN 6) at the Hampton VA Medical Center (VAMC) in Hampton, Virginia, within the Business Office Department. The Hampton VA Medical Center is a general medical surgical facility servicing a 15-county area in eastern Virginia and a 10-county area in northeastern North Carolina

and has a Veteran population of more than 220,000 Veterans.

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Overview

• Accepting applications

• Open & closing dates

04/22/2024 to 05/07/2024

• Salary

$73,572 - $95,641 per year

• Pay scale & grade

GS 11

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Location

1 vacancy in the following location:

• Hampton, VA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

25% or less - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

11

• Job family (Series)

1712 Training Instruction

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBTA-12346508-24-ALD

• Control number

787858500

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This Job Announcement is open to all current Veterans Affairs employees.

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Duties

• Develops, administers, evaluates, and reviews training programs for facility-wide Veteran/Employee Experience initiatives and VEO personnel, as well as, for associated CBOCS.

• Develops original course content and modifies it utilizing feedback from pre and post assessments.

• Determines the need for additional subject matter information during the development of course/training content and related materials.

• Develops and modifies courses, sets training priorities, and researches and recommends new or alternative training sources related to Veteran and Employee Experience in addition to the VEO workforce.

• Course materials include lesson plans, competencies, presentations, visual aids, standard operating procedures (SOP), training manuals, and practical exercises.

• Develops, reviews, analyzes, implements, adapts, conducts and evaluates training materials, training courses, and overall training programs related to subject matter areas/topics such as: PATS, SAIL, SHEP, V-Signals, Own the Moment, VA Voices.

• World Class Academy for new employees, as well as training on new directives and processes that interrelate within the VEO and/or other services.

• Develops the facilities Veteran Experience training plan on an annual basis, as well as a monthly training calendar documenting the days, times and locations of training programs for each initiative.

• Develops, updates and presents training policies, guidelines, instructional materials, methods, etc. for VEO training programs and provides instructions regarding on-line training methods.

• Training materials, courses, and programs are presented/delivered utilizing current technologies, software, and equipment. These include web conferencing, e-learning Talent Management Software (TMS) and other computer-based learning.

• Assesses the quality and effectiveness of training programs for continuous improvement, which requires the incumbent to monitor and review newly released VHA Directives, policy letters, and initiatives.

• Conducts and evaluates facility-wide Veteran/Employee Experience training needs assessments in order to provide guidance to the VEO's leadership on establishing and operating internal training programs, developing or obtaining/purchasing training aids, and selecting appropriate training resources.

• Coordinates orientation activities for VEO personnel and Veteran Experience related orientation activities for other Service Lines and prepares materials designed to acquaint new employees with the organization's mission, structure, history, objectives, and policies.

• Facilitates the development and maintenance of Standard Operating Procedures (SOPs) for all positions and processes within VEO. Serves on facility and VISN-wide committees and represents VEO training operations, providing information and assistance as needed.

• Performs tracking and training audits for VEO and facility staff that have received or will receive training related to the Veteran/Employee Experience.

• Incumbent will have TMS administrator duties and have an advanced working knowledge of excel in order to maintain accurate tracking documents of training.

• Incumbent will be fully aware of VEO initiatives that will be rolled out and will strategically work with each Service Line to ensure the appropriate amount of training is provided and tracked on a quarterly and yearly basis.

Other related duties not listed above may be assigned.

Work Schedule: Monday- Friday 8:00am-4:30pm

Telework: Not Eligible for Telework.

.Virtual: This is not a virtual position.

Position Description/PD#: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/07/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For the GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This occupational series has an Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. For the Training Instruction, 1712 Occupational series you must meet the following educational background and/or work experience. Please select the appropriate response below

Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).

• Supervising or administering a training program.

• Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

You may qualify based on your experience and/or education as described below.

GS-11 experience you must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to developing and implementing of ongoing Veteran & Employee Experience training programs for all employees within the Hampton VAMC main facility, four Community Based Outpatient Clinic (CBOCs), and personnel within the VEO; Training program subject matter areas/topics include, but are not limited to: Strategic Analytics for Improvement and Learning (SAIL), Survey of Healthcare Experiences of Patients (SHEP), Veteran Signals (V-Signals), Patient Advocate Tracking System (PATS), Veteran Experience Initiatives, New Patient Orientation, discipline specific training on the Veteran Experience, Employee Engagement Initiatives, new VEO initiatives, pertinent directives and processes and mandatory miscellaneous training; will align all training initiatives to VISN, facility and department strategic planning; responsible for conducting training audits of VEO personnel and Service Level Liaisons and develop tracking mechanisms to track training related to the Veteran/Employee Experience. OR,

• Education: Applicants may substitute education for the required experience. if related. GS-11 you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 full years of progressively higher level graduate education..

You will be rated on the following Competencies for this position:

• Communication

• Compliance

• Developing Others

• Education and Training

• Employee Development

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required including movement throughout the medical center.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.