Training Specialist

Dealeron Derwood , MD 20855

Posted 2 months ago

About Us:

We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.

Job Description

The Training Specialist oversees the instructional development and knowledge assets for all internal departments as well as client-facing product training. This position is responsible for incorporating key principles to effectively design and implement consistent training programs and materials aligning with the organizational vision and core values. This is a mid-level position, located in the Headquarters office (Rockville, MD).

Essential Functions

  • Identify, design and implement effective training programs, initiatives and processes utilizing a variety of tools and media to enhance performance of the organization's employees and close workforce skill gaps

  • Maintain content library in DealerOn's learning management system (Lessonly) and answer employee questions related to trainings

  • Conduct training sessions covering subjects in technology, product, sales and support areas

  • Partner with the People Department and Operations to develop training presentations for new hire orientation

  • Collaborate with marketing and sales teams to customize training content tailored to customer facing sales teams

  • Produce blended teaching materials promoting learning through self-study, practice, performance support, and knowledge-sharing for ongoing talent development

  • Develop assessments that measure improvement in productivity, retention, and effectiveness of training

  • Create and maintain organization communications to ensure employees have knowledge of training and development programs and resources

  • Generate training reports and distribute to management

  • Modify and maintain training programs as needed

Required Skills/Experience:

  • 3 years customer service/technical experiences in a call center environment

  • Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines

  • Knowledge of Salesforce and Jira

  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook

  • Project management and leadership experience

  • Ability and patience to explain technical topics to novices

  • Dependable, follows instructions and takes initiative to solve problems

Preferred Skills/Experience:

  • Bachelor's degree or equivalent work experience

  • Working knowledge of a CRM, HTML, CSS, CMS

  • Automotive industry/knowledge

  • Experience working as a corporate trainer

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance

  • Company matched 401K plan

  • Paid time off

  • On-site and off-site company events

  • Casual Attire

  • Fun workstations

  • State of the art technology

  • Free Parking

  • Expertise in work environment

DealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).


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Training Specialist

Dealeron