The training specialist role supports activities for training of salaried restaurant management and frontline personnel within Olive Garden Operations. This position will be responsible for the creation and maintenance of digital training online content materials. The Training Specialist will be responsible for analyzing and distributing all reporting and data associated with the online learning tool and training initiatives. The Training Specialist will own the onboarding process of all MIT/GMITs, originating from the HRIS record creation through the development of specialized training schedules, and all onboarding/training related evaluations.
ROLES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
Partners with training and learning design teams to implement innovations and updates to the online learning tool including content revisions and enhancements to new and existing programs
Analyze, monitor and report on training related metrics and key drivers used to influence training strategies around the onboarding process and the online learning tool.
Provides operations support surrounding questions and initiatives related to HRIS and TAS. This includes troubleshooting on potential system errors and performing root cause analysis on a needed basis.
Ensures a seamless and legally compliant onboarding experience for restaurant operations by initiating appropriate steps to complete pre-employment process. This includes the creation and initiation of all adverse action communications, distribution of hiring documents, and evaluating overall applicant experience.
Assists in all special projects and other duties as assigned.
5% - travel between local restaurants
REQUIRED TECHNICAL SKILLS:
Advanced computer skills in MS Word, Excel, Power Point, and Outlook
Ability to learn and navigate in various Training and HR systems and platforms (i.e., Learning Management System, Applicant Tracking System, HRIS)
OTHER KEY QUALIFICATIONS:
Minimum of 2 years' expertise in training or related field
Ability to build strong relationships with operations clients and external vendors with an emphasis on guest focus and being of service
Demonstrates self-initiative and results orientation
Exceptional written and verbal communication skills
Ability to work well in a team environment with the ability to communicate under pressure and use tact when responding to applicants
Ability to work independently, as well with others, and handle multiple tasks with minimal supervision in a fast-paced environment
Ability to identify, analyze, and utilize resources to complete job accountabilities
Ability to effectively handle high volume of requests under strict deadlines
Ability to maintain composure in stressful environments
PREFERRED SKILLS AND EXPERIENCE:
Restaurant Management experience, especially at Darden restaurants
Previous experience with Cornerstone, SumTotal, IBM Kenexa/Brassring, PeopleSoft, and Articulate Storyline
Bilingual (Spanish) a plus
Darden Restaurants, Inc.