Training Project Manager/Developer (Washington, DC) - Nb52636437

Serco Inc. Washington , DC 20319

Posted 2 weeks ago

Job Description: Supervises the daily operation of support services for a simple organization.

Oversees clerical, administrative, and logistical support tasks. Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Responsible for ensuring compliance with established client standards.

May have business development and budgetary responsibilities. Leads and directs the work of others. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

A certain degree of creativity and latitude is required. Typically reports to a manager.

Project Manager Activities

  • Coordinating with the agency to determine and clarify the support needs.

  • Requesting, orienting, assigning, scheduling, and monitoring the performance of new contractor support staff and ensures training of all contractor staff according to the agency's methods, procedures, and standards.

  • Providing feedback to the contractor support staff (both on-site and off-site), based on her/his observations and input from agency managerial staff.

  • Reviewing project work products and deliverables to ensure for quality assurance.

  • Manages annual project and travel budget and projects hours, budget, and additional contract staff need for future commitments.

  • Developing weekly and/or monthly work plans and modifying the plans, as needed; developing and documenting plans and processes for on-going routine support activities; highlighting project steps and status for daily and weekly meetings with customer.

  • Attends meetings and makes presentations about project account and financial status and work commitments.

  • Provides direction on IT projects from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the agency.

  • Troubleshoots technical problems and takes corrective action.

Training Developer Activities

  • Managing the training development and delivery lifecycle, from planning, assessing, designing, developing, implementing/facilitating, and evaluating of agency courses and programs.

  • Updating and maintaining the quality of agency internal courses.

  • Managing the development of online instructional modules based on existing and/or newly-introduced IT products through all stages: software testing, storyboards, capture, module development, script assistance, voice over recording, publishing, and more.

  • Creating training manuals, quick reference user guides and job aids based on existing and/or newly-introduced IT products or procedures, following specific guidelines and formatting rules for uniformity and consistency.


Requires a Bachelor's degree or at least 8 years of related experience. The Training Project Manager/Developer must have a minimum of four years specialized experience 1) working as a project manager/leader (managing staff), 2) information technology and computer skills with the ability to create, apply knowledge, and instruct various software applications; and 3) experience using authoring and delivery tools such as Adobe Connect and various software applications. Proven ability to adapt to new and emerging technology with a high level of interpersonal and customer relations skills. On-site at Government Customer site (Washington, DC)

Required Skills Requires an Associate's degree; Bachelor's degree preferred 2-4 years of experience 2 years of supervisory experience.

Employment Type Full time

Career Level Management

Job ID 52636438

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients.

We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees.

At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.

Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional AreaLearning & Human Capital Management

DepartmentSerco's Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Life Insurance Sales Manager And Agents Exclusive Leads Washington DC

Asurea Insurance Services

Posted 2 days ago

VIEW JOBS 3/25/2019 12:00:00 AM 2019-06-23T00:00 <h3>Spend more time in front of qualified clients with Asurea!</h3><p>Are you stuck in a position where your income is capped or maybe you are tired of not making what you deserve with no room for growth?</p><p><br></p><h3>Join a sales force that doesn’t put limits on your ambition.<br> </h3><p>Asurea is America’s #1 seller of Mortgage Protection and Final Expense insurance and the largest preferred IMO in the nation. In addition to the standard Life Insurance products, we have our new advanced opportunities in your area and need more experienced Life Insurance Agents to work these markets. These new opportunities can range anywhere from our Teachers’ Market and Public Employee Program, to our Social Security Workshops and Debt Consolidation Program.</p><p><br></p><h3>No Cold Calling!</h3><p>Forget about it...Our agents spend 90% of their time closing sales! We have more leads than we do agents all across America and families waiting to be protected right now. How do we back up these words? We own our lead source -- Our innovative, in-house direct mail lead program is second to none.</p><p><br></p><h3>Asurea’s Advanced Training and Support</h3><p>We are not only big on training for our products, but we are also big on personal development.</p><p>Our training has been hailed as the best and most comprehensive in the industry today...focusing on YOU providing weekly training and support as well as ongoing webinars, teleconferences and one-on-one mentors – you will feel confident and know you can be successful!</p><p><br></p><h3>The Asurea Advantage:</h3><ul> <li>Exclusive and protected territories</li> <li>Full back-end support</li> <li>Management opportunities</li> <li>Preferential treatment with our carriers</li> <li>Simplified case management; fast and efficient policy processing.</li> <li>Access to over 40 of the nation’s top carriers: we have all top companies/products to support life insurance (Term, UL, IUL, Whole Life etc.), Mortgage Protection, Final Expense, Public Employee Program, Teachers Market (403B), Social Security Workshops, Your Family Bank, Workers Compensation, Medicare, Long Term Care and Disability options</li> </ul><p><strong>Requirements</strong></p><h3></h3><h3>LIFE INSURANCE LICENSE REQUIRED FOR YOUR RESIDENT STATE.</h3><ul> <li>A valid driver’s license and reliable transportation</li> <li>Bilingual English/Spanish a plus</li> </ul><p><strong>Benefits</strong></p><p>Unlimited Earning Potential – you control how much you want to make!</p> Asurea Insurance Services Washington DC

Training Project Manager/Developer (Washington, DC) - Nb52636437

Serco Inc.