Training Manager, Global Go To Market

Job Description:

Likewize is searching for a Training Manager, Global Go To Market to join our team at our global Headquarters in Southlake, TX. In this role you will execute our global go to market (GTM) training strategy for go forward platforms for various consumer-based lines of business at Likewze. You will create best-in-class training content for external and internal audiences in support of new program and product implementations. Under limited supervision, this contributor will manage and be accountable for all aspects of global GTM training for their assigned projects.

The Training Manager, Global Go To Market will execute best-in-class GTM training for go forward platforms for the following consumer-based lines of business at Likewize:

• Device Protection and Extended Warranty for mobile phones, electronics, gadgets, and wearables

• Trade-In for mobile phones, tablets, wearables, electronics, and gadgets

• Premium Technical Support for devices, electronics, and gadgets

• Repair Services for same unit repair via our WeFix brand

Your day-to-day responsibilities include but are not limited to:

• Design, develop, and (when necessary) deliver training materials to various teams via train-the-trainer, classroom, self-study, webinar, and eLearning.

• Develop a wide range of training materials and performance support tools, including storyboards, scripts, course content (including modular based), templates, and directions in various formats.

• Include assessments to measure the success of training programs and use results to improve participant value in a timely manner.

• Cover comprehensive program overviews, sales tactics, compliance materials, internal customer care processes related to new product/client launches, existing client program changes, compliance regulations, soft skills, and customer services.

• Execute strong learning and development programs for internal, customer facing teams to enhance customer service.

• Design, develop, and implement training deliverables to ensure all internal and external stakeholders are prepared for launch.

• Create and perform quality assurance on learning content for consumer and client-facing programs.

• Develop learning content for internal Customer Care team training.

• Develop, grow, and maintain relationships with key client counterparts and vendors.

• Collaborate with internal and external clients and applicable vendors to conduct program & performance needs analysis, establish a launch plan, assess course design and development, and appropriate execution for distribution and marketing of finished product.

• Execute assigned continuous improvement activities that improve processes, increase efficiency and grow end user engagement and learning

• Drive profitability and compliance by ensuring sales partners are properly trained.

Key Competencies for the role include:

• Problem Solving: Responds promptly to customer, partner and service provider needs; solicits customer, partner, and service provider feedback to improve service; and responds to requests for troubleshooting service and assistance.

• Oral/Written Communication: Always conducts themselves as a polished, credible company representative in all interactions with others, communications, presentations, reports, etc. while similarly enhancing Likewize's image as a world class business. Candidate must have strong written and oral communications and a demonstrated ability to present internally to an executive audience.

• Highly Collaborative: Must be able to work cross-functionally and create and gain buy-in of usable and effective planning tools and process. Has the interpersonal skills to build mutually productive business relationships.

• Demonstrate Adaptability: Is receptive to new programs, policies and changes. Handles day to day work challenges confidently, willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; demonstrates flexibility.

• Works Effectively: Possesses the ability to handle multiple projects. Allocates one's own time efficiently, and effectively arranges multiple projects and processes simultaneously while ensuring their success. Self-motivated and takes initiative.

If you are who we are looking for, you will have the following education, skills and/or experience.

• Bachelor's degree preferred, instructional design or adult education is a plus.

• 3+ years of relevant experience in internal and external stakeholder training. High-tech electronics, repair, or extended warranty/insurance industry experience is a plus.

• Extensive experience with Excel, Word, Outlook, PowerPoint, Adobe Could Product Suite, as well as an Authoring Tool (i.e.: Storyline (preferred), Camtasia, Captivate, Lectora, etc.)

• Experience publishing to a Learning Management System (LMS)

• Fluency in additional languages (Spanish or French) is a plus.

Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria, and state of the art facilities.