The training and development manager is responsible for improving the productivity of the organization's employees. This position assesses property-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create onboarding schedules for new employees
Coordinate and schedule trainings across departments for new employees
Manage Share Point training calendar
Manage Service Desk ticketing system for training requests
Create new and engaging content as needed (guides, videos, presentations) to train staff
Facilitate trainings for new employee orientation and ongoing staff development this may include conducting a training and/or providing technical assistance while staff navigate a self-administered webinar
Must be able to project manage as needed, and take on new or different responsibilities as the organization grows and changes
Provide guidance and mentoring to colleagues in writing and editing
Support annual training and development needs assessment
Conducts follow-up studies of all completed training to evaluate and measure results.
Work effectively as a team member with other members of management and the HR staff.
Trains and coaches managers, supervisors and others involved in employee development efforts
Manage Relias learning management system maintenance and content development
Performs other tasks assigned
Partner with department managers to ensure staff members are trained on and effectively executing to meet the expectations of our services
EDUCATION, TRAINING AND EXPERIENCE
Bachelors degree required
Degree in communications, education, or related field preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multi-task and prioritize when needed.
Ability to independently seek out resources and work collaboratively.
Ability to read, understand and follow oral and written instructions.
Experience and work ethics that supports working within a high functioning, team-oriented environment.
Demonstrates a willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use computer and learn new software programs.
Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
Possesses ability to communicate effectively, both verbally and in writing.
Possesses genuine respect for others and acceptance of their individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Able to travel and attend professional meetings, conferences, trainings and clinic sites.
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
Performs other related duties as assigned.
Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.
NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others
Comprehensive Community Health Centers