Training Manager, Commercial Operations

Why join Stryker?

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want:

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

As a Manager, Technical Training you will lead a team of Service Trainers and Process Managers Analysts responsible for deploying quality training programs that enable Stryker field teams to create the best integrated OR experience. . In this role, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our commercial business objectives. If you are a leader who enjoys developing and engaging teams, working in a cross-functional environment to drive solutions, and has a passion for quality training, this is a a fantastic opportunity to apply your talents!

• Manages and coordinates operations of the Quality and Training staff and activities within FDA and international regulatory guidelines

• Develops service enablement and training strategy for ProCare Service

• Coordinates with other managers and associates to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.

• Designs, develops, and implements comprehensive quality and training programs.

Directs Commercial Operations activities to align with Stryker's Quality System: CAPA, audit program (internal/external), and document control.

• Assists with the planning and implementation of new programs, services, and products; monitors progress and evaluates results; recommends changes or other action as appropriate.

Maintains and manages department budget.

• Hires, trains, supervises, motivates, and develops Training staff; manages schedules and workflow.

• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up-to-date on overall activities of team, identifying problem areas and taking corrective actions.

• Develops and conducts staff training, conducts performance/merit reviews.

• Coordinates priorities with associated managers.

• Other duties as assigned by manager.

• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Essential Duties & Responsibilities:

• Develop and implement an overall training and development plan that addresses the needs and expectations of the organization

• Partner with leaders to understand training needs for field teams

• Create an appropriate curriculum to meet the needs of the training plan

• Monitor and evaluate the training program's effectiveness, success, and ROI periodically and provide reporting on progress

• Identify and provide opportunities for upskilling and ongoing professional development of training staff

• Manages and coordinates operations of the Quality and Training staff and activities within FDA and international regulatory guidelines

• Develops service enablement and training strategy for ProCare Service

• Coordinates with other managers and associates to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.

• Designs, develops, and implements comprehensive quality and training programs.

Directs Commercial Operations activities to align with Stryker's Quality System: CAPA, audit program (internal/external), and document control.

• Assists with the planning and implementation of new programs, services, and products; monitors progress and evaluates results; recommends changes or other action as appropriate.

Maintains and manages department budget.

• Hires, trains, supervises, motivates, and develops Training staff; manages schedules and workflow.

• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up-to-date on overall activities of team, identifying problem areas and taking corrective actions.

• Develops and conducts staff training, conducts performance/merit reviews.

• Coordinates priorities with associated managers.

• Other duties as assigned by manager.

• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Physical & Mental requirements:

• Must exercise discretion and independence when applying professional expertise.

• Must be able to manage time, projects, stress, and conflict.

• Must possess strong interpersonal skills including written and oral communication.

• Must be able to bring tasks through to completion with minimal supervision.

• Must have the ability to prioritize work and keep detailed and confidential records.

• Must be able to effectively engage, communicate, and present to large groups of people both in-person and via video conferencing.

• Must possess unwavering ethics & integrity in a competitive and demanding work environment.

• Must be able to effectively receive, respond to, and share constructive criticism and feedback.

• Ability to make decisions for work under pressure, and capacity to make good judgment in critical situations.

• Able to focus on accuracy of work and prioritization in a fast-paced environment.

• Must work well in a team environment and collaborate effectively with others.

Qualifications & Experience:

• Bachelors degree required

• 8 + years of professional work experience required.

• 2+ years of people leadership experience preferred.

• 5 years of experience in technical or corporate training or related training experience

• Excellent written and oral communication skills.

• Able to work with all levels of management.

• Strong problem-solving, analytical and organizational skills.

• Able to manage priorities and workflow.

• Creative, flexible, and innovative team player.

• Ability to collect, interpret, and/or analyze complex data and information.

• Proven leadership and demonstrated proficiency in supervising, coaching, developing, and motivating subordinates.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.