Training Liaison, WIC

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

• This is a Grant Funded position.

The WIC Training Liaison provides training to WIC Staff, including, but not limited to Clinic Clerks and Senior Clinic Clerks as assigned by the Supervisor and acts as a liaison between WIC Administration and the WIC clinic sites. The Training Liaison conducts evaluations, documents trainings, and utilizes Individual Performance Audits. And provides clerical and clinical support to WIC Program operations and provides service to clients in the areas off reception, intake of data, outreach and nutrition education.

Duties and Responsibilities:

• Actively participates in: Staff Development and Training at Administration and WIC sites, Clinic Clerk and Senor Clerk Meetings/Trainings, New Full-Time and Contract Employee Orientations.

• Provides on-the-job training or evaluation of new hires at WIC sites. Conducts and documents the training of new clerical level staff through structured training and unstructured on-the-job training by utilizing Individual Performance Audits

• Conducts and participates in the in-service training to all WIC staff regarding procedure changes and updates

• Supports all clerical level staff regarding policies and procedures related to clerical tasks and follows up with staff that require additional training

• Supports Staff Development Training Coordinators and the Trainer/Nutrition Education Assistant in trainings and serves as liaison between them and clerical staff at WIC sites

• Attends and participates in staff meetings and in-services and participates in in-house committees as assigned and consistently seeks ways to improve client services and Program quality.

• Provides client services as needed by scheduling appointments, evaluating program eligibility, obtaining/ plotting clients weights and heights, completing hematocrit assessments according to guidelines while maintaining quality assurance standards for calibration of equipment and infection control precautions

• Enters data into the TXIN database for client certification records and nutrition education documentation and issues Texas WIC cards and electronic benefits while maintaining fiscal inventory of Texas WIC cards and returned formula with the completion of timely reports

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school Diploma or equivalent is required

Experience:

• Five (5) years of work experience as a Senior Clinic Clerk in Harris County Public Health (HCPH) WIC Program is required.

• At least three (3) years of experience with the Texas WIN/TXIN Computer system is required

• Successful completion of WIC project 48 Nutrition Modules is required.

Licensure:

• Valid Texas Driver's License

Knowledge, Skills & Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

• Excellent communication skills (verbal & written)

• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice

• Ability to maintain confidentiality when dealing with sensitive information

Core Competencies:

Organizational Leadership

• Understands the organizational mission

• Understands ethics and public good; is concerned with public trust

• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission

• Demonstrates a sense of responsibility for the success of the group

• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect

• Behaves in an honest, fair, and ethical manner.

• Assesses and recognizes own strengths and weaknesses

• Uses sound judgment

• Self-motivated

• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Associate degree preferred

• Bilingual in English and Spanish preferred

General Information

Position Type, and Typical Hours of Work:

• Full-Time

• Monday

• Friday | 8 am

• 5:30 pm

• One (1) Saturday per month

• Must be willing to flex hours when required, including weekends.

• Able to travel within Harris County as needed.

Work Environment:

• This job operates in a professional clinic environment that is highly oriented on teamwork and excellent customer service.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Position requires a high level of movement throughout the facility

• Ability to communicate information and accurately exchange information

• Ability to enter accurate information into the computer system

• Employee must be able to lift supplies 5 lbs. or greater

• Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids

Work Location:

• 221 FM 1960 West Ste A, Houston, TX 77090

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma

• Associate Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

02

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

03

Which of the following best describes your verifiable work experience as a Senior Clinic Clerk in Harris County Public Health (HCPH) WIC Program? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than five (5) years

• Five (5) years or more

• I do not have this experience

04

Please provide details about your verifiable work experience as a Senior Clinic Clerk in Harris County Public Health (HCPH) WIC Program. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

05

Which of the following best describes your verifiable experience with the Texas WIN/TXIN Computer system? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years

• Three (3) years or more

• I do not have this experience

06

Please provide details about your verifiable experience with the Texas WIN/TXIN Computer system. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

07

Do you have successful completion of WIC project 48 Nutrition Modules?

• Yes

• No

08

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced

• Intermediate

• Basic

• Entry Level

• Not proficient

09

This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License

• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date

• No, I'm not interested

10

Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages

• No, I am fluent in only one of these languages

• No, I am not fluent in either one of these languages

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx