Training Instructor

Change Healthcare Inc. Brentwood , TN 37024

Posted 2 months ago

Training Instructor

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

What will I be responsible for in this job? (brief summary of the role)

Responsible for conducting introductory training courses for internal staff, mid-level managers and offshore teams. Training will primarily occur virtually with the possibility for in-person training as needed.

Team members may be required to work outside typical business hours from time to time to support collaboration across time zones and internationally.

What are the requirements?

  • Required: College degree in adult learning or equivalent work experience

  • Experience with physician RCM a plus

What critical skills are needed for you to consider someone for this position?

  • Knowledge of principles and methods for curriculum and training design

  • Knowledge of adult learning theory and various methods and mediums to effectively train users of all experience levels

  • Ability to communicate well with an audience / customer base of all people at all levels

  • Effective written and verbal communication skills with the ability to self-edit

  • Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches

  • Judgment and decision making

  • Emotional intelligence - being aware of others' reactions and understanding why they act the way they do as well as maintaining control over your own reactions in any given context

  • Ability for public speaking

  • Team oriented

What other skills/experience would be helpful to have?

  • 1+ year of experience in a training capacity - preference given to formal training experience

  • 1+ years RCM experience preferred

  • Experience in Microsoft Project, Excel, and Visio

  • Experience with multiple functions within RCM a plus

  • Experience with multiple billing platforms (GE Centricity, Epic, Cerner, Imagine, MMIS, MDIV) a plus

  • Preference to candidates with a background in developing training programs in the RCM business

  • Technology:

  • MS Office including Teams, PowerPoint, Excel, Word, and Outlook: Proficient

  • Webex: ability to utilize or transfer skills from another distance learning technology

  • Experience using Capterra, Adobe Captivate, Learning Management Systems, and other training software a plus

  • Reading comprehension - ability to understand and make sense of written materials

  • Possess excellent project management and organizational skills, ability to research and review processes, and plan and effectively manage time

  • Ability to multi-task and remain flexible to accept new and changing priorities

  • Ability to accept constructive feedback and work towards self-improvement and professional growth

  • Ability to learn new computer systems in a face paced environment and provide training to new users

How much should I expect to travel?

  • <25%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.


  • Provide training on multiple medical billing computer systems to new hires, existing employees, management, and clients

  • Provide new hire training to assist employees in acclimating to the medical billing profession and Change Healthcare

  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, including the method, media, and documentation to be presented

  • Responsible for various reporting requirements, including utilizing the company LMS for training and testing monitoring

  • Develop and document all workflow processes and procedures, coordinate with a pathway team as necessary

  • Coordinate all aspects of training activities with clients, management, and employees

  • Monitor, evaluate, or record training activities for program effectiveness as well as develop solutions to less-effective programs

  • Develop alternative training methods if expected improvements are not seen

  • As needed, travel to client site for new system implementation training development

Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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Training Instructor

Change Healthcare Inc.