Training & Documentation Specialist

AEG Live Los Angeles , CA 90009

Posted 2 months ago

Work at AEG

Training & Documentation Specialist

AEG Presents HQ

Los Angeles, CA

Administrative

Full Time

AEGLV2903

AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments:

  • AEG Facilities, which with its affiliates owns, manages or consults with more than 120 venues
  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Training and Documentation Specialist is responsible for the documentation of business processes and internal applications. This includes online and offline manuals, in app training plug ins, video guides, and refresher trainings. The incumbent is a subject matter expert in training of new users, refresher training of current users, keeping issued/effective documents up to date with the current releases, and periodic review oversight.

Essential Functions:

  • Develop and maintain documents and guides that outline business processes and how to articles for our in-house applications. Maintain the review and updating of existing documents so they are current with the latest release while working on other projects including (but not limited to), creating and writing employee user manuals/guides for internal apps, conducting audits of existing material and assisting with creation of online video guides.

  • Train current and new employees. Tailor training sessions to each employee based on their specific job function and permissions set by their supervisor.

  • Pull reports on user activity in app and support queue to identify app problem areas and mediate via training or actual product changes.

Required Qualifications:

  • A minimum education level of: BA/BS Degree (4-year) in Business or Accounting-related field

  • A minimum of 0-2 years of related work experience

  • Must be detailed oriented (e.g. accurately enter data) with the ability to meet deadlines, and handle sensitive/confidential information on a regular basis

  • Experience with project management applications such as Jira and Confluence

  • Solid attention to details.

  • Good interpersonal skills and with the ability to work effectively and efficiently in a team environment

  • Strong written language skills/communication skills.

  • Must be able to multi-task and adapt well to change

  • Must be able to work independently to meet departmental/facility goals

  • Experience with WalkMe preferred

  • Experience with financial processes and systems is preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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Training & Documentation Specialist

AEG Live