Plans, organizes, manages, and evaluates training programs and projects in support of learning strategy. Assesses and analyzes training needs and prepares reports to identify gaps and recommend solutions. Develops training content and instructional materials. Facilitates classroom and virtual training. Formulates training policies, programs, and/or schedules. Consults with management to ensure training programs and content are current and aligned with business needs and goals.
Plans, organizes, manages, and evaluates training programs and projects in support of learning strategy (e.g. leadership development, change management, positive associate relations, operations and technology initiatives).
Assesses and analyzes training needs and prepares reports to identify gaps and recommend solutions.
Assesses all training materials available within the complete Terminix business; recommend best way to leverage current materials.
Develops a full training program plan taking into account all needs, works with the business to prioritize the activities, and executes on time and on budget.
Develops training content and instructional materials; selects suitable delivery methods and/or training aids.
Facilitates via virtual training or face to face method.
Formulates training policies, programs, and/or schedules.
Consults with management to ensure training programs and content are current and aligned with business needs and goals.
Consults with instructional designer to develop and execute blended training strategy with virtual training as primary delivery method.
Partners with technical expert(s) (internal or external) as needed for content development.
May serve as an internal consultant to assist associates and managers in meeting associate development needs and performance objectives.
May work directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials.
Bachelor's degree or equivalent experience required
4-6 years of training and development experience required
Experience conducting needs assessments and performance gap analyses required
Experience with business to business sales; specific vertical experience, e.g., Healthcare or Food Manufacturing, preferred
Knowledge of training and development practice and methods, including needs assessment and/or instructional design
Knowledge of training theories and principles, including applied behavioral science, adult learning theory, organizational development, and/or established industry models of evaluation
Skill and ability to facilitate and conduct instructor-led and/or virtual training
Ability to organize, manage and lead multiple projects
Knowledge and ability to provide performance coaching and consulting
Ability to mentor others
Professional written and verbal communication skills, including group facilitation, influencing and persuading others
Attention to detail and analytical skills
Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
Travel requirements will be based upon business need and subject to change. Current need is no more than 30% as the business is focusing on virtual training.