Training & Development Manager

Uncle Giuseppe's Marketplace, where every visit is a journey through the flavors of Italy! As the head destination for Italian groceries and delights, with 11 stores across New York and New Jersey Uncle Giuseppe's offers a unique selection of specialty goods. From the vibrant array of fresh produce to the freshly made prepared foods and gourmet treats, Uncle Giuseppe's always provides a special experience for customers. With quality being a top priority, they always ensure that everything is made fresh every day and only with the finest ingredients.

We have an exciting opportunity for a skilled professional as our Training and Development Manager located in our Melville Corporate offices! This individual will research, analyze and implement external and internal training programs throughout our store locations. This individual will collaborate with Management to ensure in order to deliver integrated training strategies to meet all of our company business needs.

Responsibilities

• Research, analyze, evaluate and implement external and internal training programs

• Will have responsibility for training Call Center Representatives in conjunction with the Secret Shopper call program and providing exceptional customer service

• Will write scripts and edit training videos, adding to the existing video library

• Work closely with the Store Manager, collaborating the timing for video shoots and ensuring that they do not interrupt operational store hours and customer flow

• Identify training and development needs within the organization, through needs assessment and regular consultation with management and others

• Support the onboarding process to allow for "flow" into training and development programs

• Collaboration with the senior management leaders, training partners, and other HR Leaders to deliver integrated training strategies to meet business needs

• Work closely with department training managers, market trainers and cross functional teams such as Merchandising, Marketing, Operations, HR as well as in-store departments and management teams for alignment and support

• Ensures records of training programs (evaluation, participation, ) are maintained

• Partners with the management leaders to understand the business strategy and necessary competencies for success in the Uncle G's demographic

• Assesses the training needs for the various inter-departmental teams to develop a comprehensive training plan focused on primary and secondary learning opportunities

• Assesses current strategies and training approaches for areas of improvement, applying external best practice to enhance Uncle Giuseppe's Marketplace's long term and short term goals/plans

• Provides experiential knowledge of best practices to enhance our current approach with decision makers in these areas

• Other duties and functions as requested

Requirements

• BS Degree in Human Resources, Business Management or related field

• 5-7 years of experience working in Training and Development as a Training and Development Manager

• Solid experience working in a large retail establishment is required with a strong focus in training staff on exceptional customer service

• Must be flexible with work hours, reporting into stores early in the morning for video shoots

• Excellent communication skills with a focus on exceptional platform presentation skills

• Strong analytical skills, learning strategy and planning and project management skills

• Knowledge of learning management systems preferred

• Highly proactive and accountable

• Exceptional management experience in training or related field