(Positions can be located in Jacksonville, Miami, Orlando, or Tampa)
The Training Delivery Specialist IV is responsible for delivering formal instructor-led (classroom and virtual) training, facilitating discussions to support the implementation of informal learning solutions, and providing coaching and performance based feedback to employees enabling them to perform the requirements of their roles while maximizing their time to full job competency.
This includes the delivery and facilitation of learning solutions encompassing product, compliance and job specific process knowledge; service and customer retention skills, knowledge of how to use and navigate various systems, tools, websites, etc., employees use daily on the job.
This position primarily serves the Service Organization within Commercial Markets and /or Florida Blue Medicare
Facilitate in person and virtual new hire, remedial, and refresher, and cross-training sessions on a variety of products, systems and job roles that support business area processes.
Based on working knowledge of performance objectives associated with multiple job roles, provide coaching and feedback to leadership on progress of an individual learner and / or a group on their ability to best apply knowledge, skills, tools and job processes.
Operating independently, provide feedback to the instructional design and development team regarding product content and skill adaptation enhancements aimed at increasing a learner's time to competency and overall performance.
Partner with instructional system design and development team to deliver pilot courses and provide feedback on instructional soundness of materials, including assessments.
Perform administrative responsibilities, such as student evaluations, daily attendance tracking, classroom surveys, technical troubleshooting in the classroom, and other duties as assigned.
o Minimum of 4 years of successful relevant facilitation and work experience.
o Certified Training Assistant (CTA) with 3 years of relevant facilitation and work experience.
Additional Required Qualifications:
Demonstrated knowledge of adult learning theory & principles.
Working knowledge of instructional design process (i.e. ADDIE, RAPID) with ability to demonstrate practical application of principles.
Working knowledge of instructional design methods (Dick &Carey, MLRK, etc.) with ability to demonstrate practice application of methodology.
Seasoned written and verbal communication skills which includes demonstrated ability to facilitate training.
Ability to address non routine of requests and/or solve non routine business-related issues.
Ability to complete multiple assignments in a compressed timeframe.
Ability to work in a fluid environment where business and organizational direction changes occurs frequently.
Ability to interpret business related results into actionable items for individual growth and development.
Ability to quickly develop business relationships.
Ability to provide feedback to elevate the performance level of an individual or team.
Additional Preferred Qualifications:
Minimum of 2 years in customer service, billing and /or claims processing, preferably in a service role in a health insurance related organization.
1 or more years of experience delivering training to front line managers and/or supervisors.
Knowledge of Florida Blue health and ancillary products and systems.
Industry recognized facilitator certification (i.e. ATD Certification, Achieve Global, etc.)
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity Employer/Protected Veteran/Disabled.
Blue Cross Blue Shield Of Florida