Training & Customer Experience Library Program Coordinator

Description:

Are you a Library Professional with a love of Developing and Training your team?

Do you have a mindset that is plan-focused anddetail-driven?

Are you looking for the perfect role to expand your skills in organization-wide projects to provide a path to management-level work?

The Palo Alto City Library is looking for a skilled, experienced, and passionate professional to serve as Library Programs Coordinator for Staff Training & Customer Experience.

Our Library Program Coordinator for Staff Training & Customer Experience will play a key role in:

• helping to oversee staff training and professional development initiatives,
• initiatives to maximize the quality of customer experience and use of our libraries.

This position will work closely with the Palo Alto City Library management team and professional staff to develop and coordinate systemwide initiatives and projects to further the Library's efforts in staff training, professional development, and customer service.

The Ideal Candidate

The ideal candidate will be a library professionalwith experience in:

• Project management and coordination,
• Communication skills,
• Working with community partners

paired with

• Strong understanding of positive customer service principles

Self-directed, experienced and innovative library professionals are encouraged to apply.

This position works a Tuesday - Saturday workweek. Palo Alto has an excellent compensation and benefits package. Details of the benefit package can be found here.

First review of candidates will take place on June 24. For best consideration, candidates should apply by this date as the recruitment may close at any time after this date.

Essential Duties:

Please click here for a full job description.

While this position may actually conduct some trainings, it will be primarily responsible for coordinating training by putting together logistics and scheduling, including enlisting other staff members to serve as trainers. Developing training communications and post-training follow-ups are also duties of the role.

The Coordinator will develop measurements of the customer experience and lead teams to re-design and communicate procedures in pursuit of continuous improvement of member services. The library professional in this role will actively seek out best practices in the profession and monitor new developments in the field to keep Palo Alto Libraries cutting edge in the ever-evolving media landscape.

Reports to: Library Division Head

Supervises: Non-supervisory; may monitor, coordinate, train and assign work to

professional, paraprofessional, clerical, hourly and/or volunteer staff.

Purpose of Responsible for coordination of one or more major library programs:

Classification: Staff Training & Development, and Customer Experience

Distinguishing The Coordinator, Library Programs is a classification found in the Library

Characteristics: Department. It differs from the Senior Librarian in that it has primary and

sole responsibility for one or more major library programs; it differs from

the Supervising Librarian in that the latter includes direct supervision of

staff.

Minimum Qualifications:

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through:

• B.A. or B.S. Degree from an accredited college or university.

and

• Three years of professional experience as a librarian. A Master's Degree in Library or Information Science may be substituted for one year's experience.

Supplemental Information:

Some remote work may be permitted for this position, per the discretion of the Library and its operations and public service needs; and in accordance with the City of Palo Alto's Remote Work Policy.