Training Coordinator, Wwfe - Global Trainer Center Of Excellence

DESCRIPTION

Do you have a passion for organizing and running training events? Do you want to have a wide-ranging impact on sales enablement programs? As an AWS Training Operations Specialist, you will orchestrate the day-to-day operations to insure the smooth delivery of key Instructor-Led Enablement Programs to our Commercial Sales (field) organization. This is an exciting opportunity for a self-starting individual seeking to learn and own key operational elements of training delivery with room to "innovate and simplify" to improve the learner experience.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Managing all Instructor-led training (ILT) program logistics, including scheduling, communications, learner invites and reminders for both in-person/classroom and remote (e.g. Webex) modalities.

• Forward-looking schedule management of both internal and external trainers, facilitators and subject-matter-experts in accordance with program prioritization direction.

• Managing class capacity and registration using learning/course (LMS) management platforms.

• Updating Enablement Wiki pages and Newsletters (e.g. HTML emails) to reflect an accurate, forward-looking training calendar.

• Governing, updating and preparing master training content - both slide and print formats.

• Being a point of contact for learners regarding program-related questions - referring and escalating as necessary.

• Sending, collecting and iterating post-training event surveys as well as consolidating results into regular reporting formats and cadences.

A day in the life

You will play a key role in managing multiple stakeholder relationships across the business to ensure a seamless training experience for both the learners and instructors. You will bring strong problem-solving skills and an excellent ability to work under pressure while managing the logistics of a number of training events simultaneously. You will take ownership of both remote and in-person (VILT and ILT) training events, including coordinating and scheduling internal and external subject-matter experts and trainers. You will innovate and simplify communication and enrolment as appropriate to maximize awareness and attendance.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

BASIC QUALIFICATIONS

• Recent experience managing multiple internal/external events simultaneously for a large, multi-national organization, managing full cycle from end-to-end.

• Detailed planning, time management and organizational skills.

• Strong problem-solving skills, and an excellent ability to meet deadlines under pressure

• Hands-on experience with Learning Management Systems, scheduling courses and running attendance reports using Microsoft Office skills.

PREFERRED QUALIFICATIONS

• Experience organizing instructor-led training events in person and remotely

• Accustomed to dealing with a high level of change in technology and products;

• Positive, proactive and able to exercise great judgment and experimentation with the ability to work in a highly ambiguous environment. - Interest in career in adult learning and development

• Knowledge/Understanding of B2B Sales and/or Cloud Computing and/or AWS is advantageous

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.