Training Coordinator

United Shore Financial Services Pontiac , MI 48343

Posted 7 days ago

United Shore puts a tremendous emphasis on equipping team members and their leaders to succeed; a crucial component of this is training. Training allows trainers to work closely with team members and leaders to encourage the sharing of best practices and materials, keeping all of our teams on the cutting edge so we stay ahead of our competition. We need a training coordinator who is passionate about what makes the culture and people of United Shore unique in the mortgage industry. This Coordinator would help support any and all needs of the New Hire Experience (NHE), Mortgage Knowledge, and other Training Support stand-alone courses and curriculums. The Coordinator will assist in welcoming our team members to our great culture as well as grow in their understanding of the UWM lending process and essential skills of a United Shore team member. The Coordinator will also assist in the development of new and seasoned team members, facilitate escape rooms, co-facilitate classes, and support training team as needed.


  • Scheduling and coordinating NHE & Training Support events each week such as, P5 guest presenters, stand-alone courses, escape rooms, compliance training, and other events outside the scope of production based training teams.

  • Co-facilitating classes as needed; facilitating escape rooms and team building events as needed.

  • Assisting the NHE Trainer with welcoming and navigating new team members around the building for badge photos, building tours, dance party, Ucafe etc. during their first week at United Shore.

  • Coordinating with leaders and team members in Talent, Team Relations, Engagement, Benefits, Client Service, Security, Marketing, IT and other teams to prepare new hire welcome bags, license plate name tags, password and network access information, and leader information lists prior to each week of class.

  • Creating a welcoming training environment for each week of new hires by preparing training materials and the NHE training room.

  • Assist with the creation of PPT presentations and materials as needed.

  • Delivering training materials to leaders across the company.

  • Partnering with the Ucafe to submit catering requests for NHE lunch events and welcome fruit baskets.

  • Confirming and following up with business unit leaders to ensure leader attendance for leader lunches between new team members.

  • Enrolling NHE students in Academy for follow up surveys to gain feedback on how to improve the course.

  • Scheduling and booking training rooms.

  • Being an ambassador for our company culture, pillars, and dedication to training for all new team members.


  • Previous coordination experience.

  • Proficiency with Microsoft Office.

  • Passionate, enthusiastic and motivational attitude.

  • A desire to engage with new team members every week and be an advocate for the culture and processes of United Shore.

  • Exceptional communication, listening, time management, and organizational skills.

  • Curiosity, creativity and resourcefulness.

  • Strong independent work ethic as well as excellent contribution and collaboration skills within a team setting.

  • Proven ability at handling multiple competing priorities in a rapidly changing environment.

Preferred Skills:

  • Experience with creating UZone Academy content and enrolling team members in various Academy items.

  • Experience working with a Learning Management System (LMS).

  • Experience with education and/or adult learning theory.


United Shore is a diverse group of over 3,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We're a $40 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace is home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you'll love working here:

  • Free fruit, soft drinks and coffee

  • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders

  • Wellness area including an in-house primary-care doctor's office, full-time massage therapist and hair salon

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes

  • Convenience store featuring grab-and-go snacks

  • In-house Starbucks and indoor/outdoor caf with Wi-Fi

  • Escape room for team-building activities

  • Indoor/outdoor putting greens

DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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Training Coordinator

United Shore Financial Services