Training Coordinator

Position Details

Position Information

Recruitment/Posting Title Training Coordinator Job Category URA-AFT Administrative Department University Procurement Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Finance and Administration (UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We provide essential support and guidance to the Rutgers community, enabling informed decision-making that drives our academic, health, and research excellence. Committed to UFA's guiding principles and core values, we offer opportunities for professional growth while contributing to the long-term strategic advancement of our division and the university.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Training Coordinator for the University Finance and Administration. This position will report to the Procurement Help Desk & Training Supervisor and plays a crucial role in developing training material and implementing training programs for procurement systems, business transaction processing, and policies and procedures to the needs of internal Finance and Administration staff and users across all campuses.

Among the key duties of this position are the following:

• Uses various training development tools and platforms to create and update training materials, publishing them to multiple environments such as website and learning portal.

• Supports the planning and execution of training programs, as well as conducting research in technology and strategy to improve the overall user learning experience, and data analysis in training effectiveness for improvement.

• Creates and updates training material using industry development tools for systems, transaction process, and policies and procedures in courses, job aid, videos, webinars.

• Publishes training materials in multiple systems and platforms (Canvas, Website, Newsletter, System Portal).

• Manages the training material with version control and back-up in dedicated document repository.

• Stays up to date with system, process, and policies & procedures changes to update training material in a timely manner.

• Collaborates and designs system enhancement and process improvement ideas with Production Support.

• Designs new training materials with a strong focus in user learning experience.

• Conducts analysis on training program effectiveness through metrics and user feedback.

• Researches industry practices, methods, and tools to continuously improve the delivery of training to end users.

• Assists in the development and implementation of training strategy, planning, and standards.

• Provides administrative support for training activities, including scheduling, tracking, and logistics coordination.

• Supports and coordinates the launch of training programs to users.

• Supports users training both in-person and virtually.

• Contributes to the design, integration, and enhancement of chatbots utilized within the procurement process.

Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 05 Position Salary Annual Minimum Salary 63518.000 Annual Mid Range Salary 79089.000 Annual Maximum Salary 94659.000 Standard Hours 37.50 Union Description URA-AFT Administrative Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree in a related field, or an equivalent combination of education and/or working experience.

• Two (2) years of professional experience in end-user training for systems, transaction process, and policies and procedures.

Certifications/Licenses

• A valid driver's license would be required for this position; Use of personal vehicle in order to travel for business demands.

Required Knowledge, Skills, and Abilities

• Excellent communication skills.

• Experience in UI/UX design for application development.

• Strong knowledge in developing training materials using industry tools including Office 365, PDF, and videos, and platforms such as LearnerMobile and Canvas.

• Ability to perform data analysis to discover training gaps using survey data, training activity metric, and help desk tickets.

Preferred Qualifications

• Two years of business knowledge in finance and/or procurement, and system knowledge preferably Oracle and/or Jaggaer.

• Experience in a higher-ed environment with user support experience to outreach the user community in all campuses.

• Data Analytics skills to analyze training patterns and metric to develop training improvement.

• Experience in developing and executing training strategies, roadmaps, and programs.

• Experience in supporting and help to internal and external inquiries and issue resolution.

• Experience working in a team environment.

• Strong organizational, planning, and analytical skills with strong attention to detail.

• Excellent written, verbal, and interpersonal communication skills.

Equipment Utilized

• Office 365.

• Video with caption capture.

• PDF.

• Quizzes.

• Canvas.

• Captivate.

• LearnerMobile.

• SharePoint.

Physical Demands and Work Environment

• Requires the use of a personal car and the ability to travel to the main office and multiple campuses when conducting in-person training.

Special Conditions

• Clean Driving Record.

Posting Details

Posting Number 24ST1242 Posting Open Date 05/31/2024 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a Bachelor's degree in a related field, or an equivalent combination of education and/or working experience?

• Yes

• No

• Do you have two (2) years of professional experience in end-user training for systems, transaction process, and policies and procedures?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

• Other Documents (2)