Training Coordinator - Behavioral Health 901

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Full Time; Shift Hours and Days vary as needed

Expected starting wage range is $29.64 - $36.63. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

The Training Coordinator is responsible for managing the training calendars for Telecare, both Regional and Corporate, and scheduling venue and vendor support for training events, as well as providing reports on training attendance and required training for compliance. The Training Coordinator also provides administrative assistance to the Director of Opportunity & Development, Director of Clinical Learning and support to the training department.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

• Manage instructor schedules, coordinate and schedule live training sessions in all regional training centers

• Create, and manage training calendars for all regions including securing venues and coordinating meeting space, food arrangements, shipping training supplies and managing vendor relationships

• Liaison to Office Coordinator or key stakeholders at programs hosting training events

• Assist in the editing, production, and shipping of instructional materials

• Maintain Training Department SharePoint site, send reminders, and update T-net to promote learning opportunities

• Develops and maintains procedures for team members, trainers (consultants, subject matter experts)

• Manages preparation and revision process of training documents and support materials with SME collaboration

• Distributes course catalogs, processes registration and billing; answers routine inquiries regarding courses and schedules

• Obtains, assembles, and distributes course materials and teaching aides as required for each type of program

• Coordinates and arranges for the use of audio visual and other necessary equipment, finds and arranges for appropriate space and facilities for training, and ensures housekeeping, maintenance, and repairs are taken care of

• Orders and manages food and refreshments for all events ensuring best quality and price with least amount of waste

• Assists in the set up and take down of events at corporate or as needed

• Sends training notifications to participants, informing them about training demands and other important aspects

• Keeps records about each training course and prepares reports and statistical summaries

• Assist in management of CEs; prepares and distributes training certificates for participants when appropriate

• Maintains and may reorder training material, teaching aides, and information on outside programs

• Contacts attendees and department representatives about training program

• Serves as back up for LMS Administrator to set up events, assist with enrollments, etc. and with maintenance of Relias Accounts

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

QUALIFICATIONS

Required:

• High school graduation or GED

• Three (3) years of experience as administrative assistant or event planning/coordination in any industry

• Demonstrated ability in time management, communication, organizational skills

• Proven ability to multitask and prioritize a variety of projects and tasks

• Intermediate proficiency in Microsoft Suite including, Excel, Outlook, PowerPoint and SharePoint

• Must be at least 18 years of age

• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

• Bachelor's degree in Communications, Marketing, Business, English or related field

• Advanced proficiency in Microsoft Suite including, Excel, Outlook, PowerPoint and SharePoint

• Learning Management Systems experience

SKILLS

• Well-developed interpersonal and communication skills, including the ability to interact with all levels of the organization including senior management.

• Strong planning and organizational skills

• Ability to understand metrics, data analysis, and continuous improvement

• Proven ability to demonstrate customer service and team focus

• Excellent written and verbal communication skills

• Ability to utilize technology including Microsoft Office Suite including PowerPoint, Publisher, Excel, Word, Outlook, SharePoint, Skype and Zoom

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, reach bend, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently twist and do simple grasping. The position requires manual deviation, repetition and dexterity and occasionally drive.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.