Training Consultant

CDK Global Portland , OR 97201

Posted 2 months ago

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career.

Job Description:
The Learning Consultant II delivers workflow-based learning with a focus on client outcomes and best practices to new and existing clients or associates. While delivering learning in Dealer Variable Ops and/or Fixed Ops continually focus on building knowledge of CDK's total solutions across all product areas while demonstrating a highly energetic and passionate learning approach.

  • At least 1 year experience with CDK. This can be a homeshored position*

Job Attributes:

  • Deliver a quality learning experience to clients based on guidelines for the position

  • Consistent and positive client/associate learner interactions

  • Provide workflow oriented learning and solutions

  • Collaborate with Learning Development for quality curriculum on new releases

  • Identify and articulate learning gaps to the Learning Development Team

  • Continual Personal and Professional Development through delivery technique courses and client interactions/visits

  • Able to flex to the audience based on the solution you are teaching

  • Applications Training: Facilitates Basic learning on CDK software products, tools, setups, and processes within guidelines dictated by course outlines.

  • Product Knowledge:
    Gains operating knowledge of assigned products and effective instructional techniques through completion of prescribed training plans and customer visits/interactions

  • Performs administrative duties and other related duties as assigned.

Personal Attributes:

  • Customer Focused

  • Results Oriented

  • Focus on Developing Verbal and written presentation and organizational communication skills

  • Some Demonstrated Listening & Questioning Skills

  • Self-motivated and directed

  • Resourceful

  • Organized

  • Adaptive

  • Energetic and passionate about training and sharing of knowledge

  • Interested and enjoy being part of an outstanding team of professionals

  • Flexible Communication Style

  • Ability to take direction well and follow through on assignments with few issues created.

Functional Responsibilities:

What it is:

  • Learn and facilitate delivery and implementation of technology-based training

  • Supplements course content and responds to student questions

  • Primary focus is improvement of skills, training on and delivery of Learning Curriculum.

  • Utilize current learning delivery platforms and tools, to effectively deliver training.

  • Adjust presentations to accommodate the needs of the audience

  • Explain the technical complexities of software effectively in a manner that conveys simplicity

  • Address the needs of individual students, without slowing down the entire class

  • It is a role to show how you can facilitate learning for your audiences based on what you know and use or improve the standard training materials provided for you in front of others.

What it is Not:

  • Is not a role to prove how much you know.

  • Not a data dump of your knowledge

Workplace Expectations:

  • Ability to utilize all Microsoft Office applications including Power Point and Word.

  • Work is spent in Learning Delivery both Virtual and Classroom

  • Travel required

  • Communication with Management

o Attend Team Calls

o Participate in bi-weekly 1-on-1's

o Monthly conference call with L&P Leadership

o Effective associate and client written (email) and verbal communications

  • Be a Student of the Industry

  • Be a student of the Solutions CDK offers

What to expect in this role:

In this role, you should expect to spend the majority of your time delivering client or associate learning as directed by your leader. These sessions will consist of both virtual and face-to-face Instructor Led training as designed and developed by the L&P Development Teams.

  • You should expect to continually:

  • Expand your solution knowledge and participate in product learning development.

  • Expand your understanding of the industries we serve.

  • Increase your knowledge of adult learning and stay abreast of changes and new approaches.

  • Improve your ability to effectively deliver material in many formats.

Based on requirements of the learning being delivered, you may be required to travel to locations for client or associate delivery.

You should expect to participate in all team meetings and conference calls.

Resources at your disposal:

The following resources are available to help you maximize your time and develop your talents.

Other L&P Associates Skills Delivery Team

Channel Partners TIU Newsletter Success Factors

L&P Leadership Team Marketing Communications Learning Connect

VP Learning & Performance Product Marketing

Solution Consultants American Express Travel Dept.

Manufacturer Solutions Outlook Calendar

Results Expected:

The successful Learning Delivery Consultant should expect:

  • Improved Survey Scores.

Achieving a "Meets Expectations" or higher rating.

  • Contribute to your client and associates business success

Career Path:

Successful Learning Delivery Consultant I may consider these roles as next steps in their career: LDCII, LDCIII, and LDCIV. After successfully completing a level IV for two to three years, they may aspire to Learning Delivery Supervisor. Consideration for a leadership role will be dependent on tenure, competencies, and performance. You may also find the content design and development aspect of learning intriguing for career growth

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.

We believe that diversity in all aspects of business leads to strength.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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Training Consultant

CDK Global