Training And Quality Analyst - Client Care

3M Companies Little Rock , AR 72215

Posted 2 months ago

Job Description:

Training and Quality Analyst

  • Client Care

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Training and Quality Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The person hired for the position of Training and Quality Analyst will engage with our internal HIS staff both remotely and on onsite to facilitate training during new employee onboarding as well as on-demand for existing team members. Here, you will make an impact by:

  • Introduction, demonstration, and training of users on 3M HIS components and products.

  • Delivery of live classroom- and web- based training, as well as contribution to asynchronous training

  • Serve as a stakeholder in ongoing training modifications, updates, and maintenance as you collaborate with other cross-functional teams such as Development, Support, Training, etc.

  • Leading the creation of a learning data & analytics framework, including creating/enhancing/maintaining reports and data visualization dashboards to identify macro and micro trends

  • Analyzing data / metrics from multiple systems to help identify key areas that need attention, justify resource utilization, support product lifecycle, and support user experience.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor's Degree or higher from(completed and verified prior to start) from an accredited institution OR High School Diploma/GED from (completed and verified prior to start) from an accredited institution OR a minimum of eight (8) years of Health Care Industry support experience in lieu of the Bachelor's degree education requirement

  • Five (5) years of experience with Physician billing and coding

  • Experience with Inpatient/Outpatient coding (e.g. ICD-10-CM, PCS, CPT)

  • Experience using a Coding and Reimbursement System (CRS)

Additional qualifications that could help you succeed even further in this role include:

  • Bachelor's and/or Master's degree with focus on Health Care: Health Information Management, Public Health, Business

  • Experience with the delivery of live classroom and web-based training, as well as contribution to asynchronous training

  • Experience with 3M 360 Encompass or 360 Professional or related software

  • Possess one or more of the following certifications: Certified Coding Specialist (CCS), Certified Coding Specialist

  • Physician-based (CCS-P), and/or ICD-10 Certified Trainer
  • Health Information Systems training experience

Location: HIS office or a remote U.S. work location

Travel: May include up to 25%

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Pay & Benefits Overview:https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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Training And Quality Analyst - Client Care

3M Companies