At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Emergency Management is under the auspices of Facilities & Support Services.
Based on the four phases of emergency management of mitigation, preparedness, response, and recovery Emergency Management's mission is to manage and protect primarily staff who in turn will be able to provide a high standard of care for patients and visitors at UCSF Medical Center during, before, and after an emergency incidents/events.
Emergency Management adheres and maintains compliance with all relevant and evolving requirements such as clear and action oriented documentation, training, and effective implementation through regulatory and licensing bodies that include but are not limited to The Joint Commission and CMS.
This position reports to the Director of Emergency Management and Workplace Violence and interacts with staff at all levels throughout UCSF Health. This position serves as a training, drills and exercise expert for the organization.
Under limited direction, the position will work independently overseeing the development of security and emergency management training for UCSF Health as well as developing functional exercises and drills (discussion-based and operations-based) that test UCSF Health's emergency operations plan, business continuity plans, and emergency communication plans, policies, and procedures. This position will also aid in developing trainings and drills for departments to help exercise and test their internal emergency action plans.
The Training, Drills and Exercises Program Manager will work in close coordination with numerous city, regional, and state partners and community groups to develop, coordinate, and execute drills, exercises and training programs. In furtherance of this goal, this position:
Develops and presents training courses and programs covering emergency preparedness, First Receivers, safety and security training, active shooter and workplace violence
Creates and maintains a multi-year training and exercise plan
Reviews, analyzes, documents, and disseminates After Action Reports and Improvement Plans of emergency exercises and actual emergency incidents/events
Tracks progress against Improvement Plans
Investigates, researches, and makes recommendations regarding best practices with respect to emergency management
Manage the design and production of documentation in multiple media to train staff to respond efficiently during emergency incidents/events
This position utilizes the tenets and systems of emergency management through authoritative entities, such as but not limited to, the Department of Homeland Security (DHS).
Additionally, other areas of involvement include participation in the Medical Center Emergency Management Committee, implementation and activation of HICS (Hospital Incident Command System), participation in local city and county hospital preparedness meetings, and other committees as required to support preparedness activities across the enterprise.
Will represent Emergency Management at meetings and conferences involving system wide, local government, state and federal levels of authority. Decision-making is based on established procedures and integration/interpretation of relevant laws, regulations and organizational policy; professional best practices; and senior management approvals. Decisions may impact medical center departments, segments of the organization and/or organization-wide.
Five years experience in Emergency Management, or related field (i.e. Safety or Security Management)
Bachelor's Degree and four years of experience in emergency management; or a combination of education and experience
Experience in exercise design development and implementation
Strong written, verbal and interpersonal communications skills, including advanced political acumen and skill to effectively communicate with diverse constituencies in a highly political environment of business continuity and basics of emergency management
Advanced skill to effectively represent the organization to state and federal authorities, and community groups
Advanced analytical and organizational skills to organize, prioritize and manage the successful completion of emergency management and business continuity plans, policies, and procedures time constraints
Advanced skill to appropriately use technology and relevant scientific equipment as required
Demonstrated skills, knowledge and abilities to apply professional knowledge and expertise from disciplines of emergency management and business continuity using original and innovative approaches and techniques to solve complex non-routine problems
Demonstrated skills and abilities to recognize trends, develop long-range goals, and analyze data of a complex and variable nature; possesses skills and abilities to negotiate and resolve conflicts involving diverse views and positions and lead diverse groups working complex projects to consensus and resolution
Skills in working independently and following through on assignments with minimal direction
Ability to establish and maintain cooperative working relationships with co-workers and department personnel
Excellent oral and written communication skills necessary to communicate the intent of business continuity plans and basics of emergency management
Ability to manage resources and assets (i.e., staff and physical resources) during a dynamic emergency incident/event under varying levels of stress while maintaining professionalism and collaboration
Exemplary organization and prioritization skills
The flexibility to orient and work at all UCSF Health locations
Master Exercise Practitioner (MEP) Certification
FEMA Independent Study Program (ISP) Certifications IS-100.HCb Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals
FEMA Independent Study Program (ISP) Certifications IS-120.a An Introduction to Exercises
FEMA Independent Study Program (ISP) Certifications IS-130 Exercise Evaluation and Improvement Planning
FEMA Independent Study Program (ISP) Certifications IS-200.HCa Applying ICS to Healthcare Organizations
FEMA Independent Study Program (ISP) Certifications IS-201 Forms Used for the Development of the Incident Action Plan
FEMA Independent Study Program (ISP) Certifications IS-235.a Emergency Planning
FEMA Independent Study Program (ISP) Certifications IS-323 Earthquake Mitigation Basics for Mitigation Staff
FEMA Independent Study Program (ISP) Certifications IS-700.a National Incident Management System (NIMS) An Introduction
Demonstrated leadership skills and experience in healthcare setting desirable
Possess abilities, knowledge and skills to assure that UCSF Medical Center programs operate safely and in compliance with all laws, regulations, accreditation standards, hospital policies and procedures
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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