Job Req ID: 185491
Position Number: 00109831
Employment Type: Full Time
Shift Details: Variable
Standard Hours: 40.00
Department Name: Outreach Services
Location: Outreach Services
Location Details: 11304 Hawthorn Lane Suite 230, Mint Hill, NC 28227
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit carolinashealthcare.org/AtriumHealth
Acts as a customer service representative and training/orienting new staff to all aspects of their appointed position. Maintains communication and provides feedback regarding the progress of trainees. Communicates with teammates to be knowledgeable of all contents, and be continually familiar with duties of the new teammates position while maintaining performance of their own representative duties.
Attends and participates in meetings with leadership to maintain team work and provide consistent training.
Communicates progress/shift updates and expresses any concerns or needs.
Requests and assure teammate access to all necessary departmental applications.
Plans, schedules and adjusts training as needed for each new teammate.
Communicates any items that were not able to be covered during orientation.
Monitors new teammate quality and coach as needed.
Communicates progress of trainees to leadership.
Ensures training materials are continuously updated to reflect current processes.
Responsible for continuing education in-services and coaching of all teammates
Communicates process updates to the teammates.
Completes assessment of teammates as needed.
Performs all job functions under normal office conditions; includes sitting, using a telephone with a headset for long periods, walking and standing. Ability to work in a fast-paced environment.
Education, Experience and Certifications
High School Diploma or GED required. Bachelors Degree preferred. Minimum 2 years of related experience preferred.
At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer
Carolinas Healthcare System