Training And Content Developer

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Training and Content Developer

The Training and Content Developer will be key in developing new and updating current training materials in our Member Services department. This role will work directly with Training Facilitators and our Quality team to ensure the content aligns with the overall goals of the Member Services department. This position will report to the Director of Learning, Development, and Quality Assurance. This position will work as an individual contributor within the Learning and development space but should be comfortable with working in a team atmosphere.

Location: Onsite (Dallas, TX), Hybrid, or Remote.

If Hybrid or Remote, you will be expected to be in-office 100% for onboarding and new hire training.

Travel Expectations: Quarterly travel minimum, additional travel on an as needed basis

Responsibilities and Duties

• Responsible for development of all Member Service-related training and content
• Designs, plans, and implements training programs, policies, and procedures.
• Manages the design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners.
• Oversees skill assessments and collects input to identify training or development needs, goals, gaps, and requirements.
• Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum.
• Develops curricula supporting defined competency models or skill frameworks. Provides outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs.
• Participates in the selection of software or collaboration tools used for training. Establishes metrics used to evaluate training effectiveness and analyzes outcomes to determine ROI and recommend changes to programs. May select and manage vendors that provide training materials or conduct training. Requires a bachelor's degree. Typically reports to a head of a unit/department.Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Collaborates with functional teams to assess ongoing and future training and development needs and the effectiveness of established programs.
• Research new training techniques and suggests enhancements to existing training programs to meet the organization's changing needs.
• Engages with vendors providing supplemental training programs or training content. Ensures that training resources and delivery methods are kept up to date and are effective.

Requirements

• 2+ years of experience in Member Services/Customer Services, preferably in the health care industry
• 1-2+ years of experience in project management and content development
• Advanced Experience with articulate 360/Storyline/Rise
• Previous experience with overhauling a new training environment with examples.
• Strong experience with excel and project management software
• Advanced knowledge of content creation and development
• Advanced experience with Microsoft Excel, Word and PowerPoint
• Ability to work in a fast paced, entrepreneurial environment.
• Ability to work independently or in a group.
• Ability to prioritize and manage multiple responsibilities.
• Flexibility and openness to change.
• Communicating clearly and concisely to individuals from various backgrounds
• Influencing others in both verbal and written mediums

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Location: Onsite (Dallas, TX), Hybrid, or Remote.

If Hybrid or Remote, you will be expected to be in-office 100% for onboarding and new hire training.

Travel Expectations: Quarterly travel minimum, additional travel on an as needed basis