Training And Advocacy Manager, Devices And Services Partnerships

XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 8 years of experience in a technical project management or a customer-facing role.

• Experience in training development and sell out related roles in the consumer electronics industry.

• Experience in training needs assessment and program design.

• Client-facing experience involving strategy and negotiation.

Preferred qualifications:

• Understanding of consumer electronics sales channels and retail dynamics.

• Strong project management skills, with proven ability to drive multi-faceted projects.

• Exceptional communication and presentation skills.

• Ability to work collaboratively and with influence across stakeholder groups and cross-functional teams

• Experience using data analysis to drive program improvements.

About the job

The mission of the Devices and Services Business Organization (DSBO) is to improve people's lives and the world around them by putting the best of Google in their hands and homes. DSBO is responsible for go-to-market & planning, building partnerships, maximizing value to Google and partners as well as last mile excellence.

The Business Operations team is part of the Partnerships team for Americas. We oversee and manage the region's operational expenditure and provide strategies, processes and actionable insights to empower leadership and Partner Manager decisions in the fast paced and dynamic retail environment.

The Hardware Partnerships team was formed with the purpose of bringing the best of Google's software and hardware to our users by bringing to market and distributing a Google-branded hardware portfolio. The team is responsible for managing all partnerships with carriers, retailers and resellers worldwide. This includes the partnerships for products such as Pixel, Google Wifi, Google Nest Thermostat, Chromecast Ultra and Google Home.

The US base salary range for this full-time position is $147,000-$221,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Develop and implement comprehensive training strategies to increase the field team's product knowledge and overall sales effectiveness. Drive operational excellence, ensuring seamless alignment between training programs and America's strategic plans.

• Collaborate with teams that develop the training content to ensure its impactful for our region. Regionalize global training as needed and customize materials to resonate with AMER sales associates. Establish advocacy strategies, goals, and measurement frameworks to track program success.

• Evaluate mystery shopping results and design A/B tests, to measure training effectiveness. Employ data to identify knowledge gaps and continually enhance training initiatives. Partner with Ops Analytics to understand overall program impact.

• Work closely with Marketing, Go-to-Market, Field Operations, Product, and other key stakeholders to align training initiatives with broader business objectives.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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