Southwest Airlines Federal Credit Union Dallas , TX 75201

Posted 3 weeks ago

Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Trainer for our Dallas office located near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust, and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

  • $500 New Hire Bonus!

  • FREE health insurance

  • FREE dental insurance

  • FREE vision insurance

  • FREE life insurance

  • FREE short-term and long-term disability

  • FREE employee checking account

  • Paid Time Off up to 3 weeks per year

  • 12 Paid Holidays (2 weeks of more paid time off!)

  • Flexible Spending Accounts

  • 401(k) plans with employer match

  • Company funded retirement pension plan

  • Tuition reimbursement

  • Casual dress code, every day!

  • Ongoing training through classroom and online formats

  • Employee recognition programs

  • Employee committees that promote culture, fun and wellness

  • Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Summary:

The primary focus of this role is to serve as a Trainer that can translate internal client learning needs and requirements into innovative and creative high-level learning solution designs and applying learning methods, modalities, audiences, and content that support the client's business strategy. The Trainer is responsible for imparting knowledge on policies and procedures and ensuring a consistent and impactful training experience for each new team member that joins SWACU.

More specifically you will:

  • Conduct new hire training, department specific training, program revision and remedial training following instructional guides.

  • Design, develop, deliver, and evaluate training and related materials, quick-references, assessments, job aids, computer-based courses, or other resource materials needed to support staff performance.

  • Assist in coordinating, scheduling, and directing training activities.

  • Ensure all training materials are updated with regulatory, procedural or policy changes.

  • Identify, read and gain a solid knowledge of relevant learning content and present this back to the learners in a way that is easy to understand and to navigate.

  • Focus on the learner experience and durability of the learning solution.

  • Provide written evaluations of employee performance, to management, as required.

  • Responsible for transition of trainees from training to their department/position.

  • Maintain positive, consistent communication with departments, management, and staff.

  • Work on additional departmental projects and report on progress of assigned projects to Training Director.

  • Assist with testing, product releases, material updates and implementations.

  • Work with SWACU Training Team to identify and evaluate possible learning solutions and select the most appropriate ones.

  • Build internal networks to access expertise and relationships with other departments or functional leaders and to leverage functional area knowledge throughout the credit union.

  • Be an administrator within our SharePoint by running the Training page (called CUConnect).

  • Be an administrator within the Learning Management System (Shared Role).

  • Be an administrator within our Security Awareness Platform KnowBe4 (Shared Role).


  • Two years experience in a credit union operations function or training related position

  • Able to lead and develop staff through structured trainings

  • Able to design, develop, deliver, and evaluate training and related materials

  • eLearning Content Development using Adobe Captivate, SnagIt, or other eLearning software is a plus but not required

  • Strong experience in all Microsoft office products and training technology platforms

  • Passion for creating high-quality facilitation and learning experiences

  • Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work

  • Maintain responsiveness to internal customers and vendors by consistently responding to their needs and interests

  • Excellent verbal and written communication skills

  • Travel will be required pending business and project needs

  • Symitar Episys experience is a plus but not required

  • Understanding of job functions and operations within a Credit Union highly preferred

  • All qualified candidates will need to pass a credit and background check


$62k-$72k per year, DOE.


This is an in-office position, Monday - Friday 8:00 am 5:00 pm

Work Location:

2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and were still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website:

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Southwest Airlines Federal Credit Union