Summary: Responsible for assisting or facilitating all initial and ongoing training programs for Six Flags Over Georgia. Position will support the efforts toward creating training programs focused on park improvement. This will involve administering training, contribution to program development, and processing assessment of programs effectiveness. In addition, position will contribute to evaluating and improving delivery of the guest experience by assisting with Quality Assurance audits.
Key Duties and Responsibilities:
Assist Training Supervisor to implement a comprehensive training program focused on delivery of a superior guest experience and operational excellence.
Facilitate and assist with service-oriented training for all employees to enhance the guest experience.
Assist with training on critical management and leadership skills.
Conduct or assist with "Train the Trainer" programs for department personnel.
Ensure full training curriculum is consistently delivered to all employees as defined by Corporate Training & Development Dept.
Interface frequently with department trainers across Six Flags Over Georgia to support best practices and maximize the effectiveness of the training programs.
Track relevant statistical employment information and training programs.
Assist with program improvement efforts and measurements.
Compile and process data entry of audits and surveys to evaluate overall job quality of Park location & personnel.
Support and conduct all additional training and HR duties as assigned.
Skills and Qualifications:
Must be energetic, self-motivated, able to motivate others, and have a positive attitude.
Excellent verbal and written communication skills, with ability to teach a group new concepts or processes.
Strong teamwork skills and ability to work productively across various departments.
Strong work ethic with the ability to work well under pressure and multi-task.
Knowledgeable of Microsoft Office Products.
Flexible schedule required including nights, weekends, and holidays.
Six Flags Over Georgia-GA02
Six Flags, Inc.