Trainer - Remote

Unitedhealth Group Hartford , CT 06183

Posted 2 months ago

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM

This position is for an Associate Trainer supporting the Optum360 business operations. Functional areas of operations include AR, Denials/Follow-up, Patient Advocacy and Financial Services. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. May also deliver soft skills training.

The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.

This position is full-time (40 hours/week) Monday

  • Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during the hours of 7:30am

  • 6:00pm. It may be necessary, given the business need, to work occasional overtime.

Training will be conducted virtually from your home.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

Training Delivery

  • 60-70%
  • Conduct training for newly hired operational team members on core systems, processes, and applications

  • Provide training on culture and values aligned with Our United Culture

  • Deliver training using multiple mediums - classroom, webinar, blended learning approaches

  • Deliver continuing education, up skill, and performance improvement training as necessary

  • Provide feedback on trainee performance in the classroom to Operational Leaders

Training Preparation, Development, and Follow Up

  • 20-30%
  • Participate in the instructional design and development process as necessary for large scale curriculum design projects

  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement

  • May enroll and grant credit in Learning Management System for courses administered

  • Maintain expertise as needed in functional areas supported

  • Plan, prepare and teach new material prior to class start (side by sides, self-study, and live practice)

Other Duties As Assigned

  • 5-10%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree (or higher) or equivalent work experience in business management, training or other field of study that supports job role

  • 2+ years of experience delivering training in a business operation, corporate, or production driven environment

  • 2+ years of experience in healthcare revenue cycle management services

  • Demonstrated Epic Technology experience, Certified and/or Credentialed

  • Experience utilizing adult learning principles to deliver training in a corporate environment

  • Experience in training in classroom, webinar and blended learning environments

  • WebEx or other Virtual Training Platform experience

  • Ability to travel up to 50% as required based on initiatives and changes to travel guidelines

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Soft Skills:

  • Agility in adapting to adult learning styles and interactive delivery methods

  • Possess excellent time management and prioritization skills

  • Ability to collaborate with multiple areas in the company

  • Excellent verbal and written skills

  • Strong interpersonal skills

  • Desire and capability to be a values / culture ambassador

Telecommuting Requirements:

  • Reside within 50 miles of Chicago, IL

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Trainer, training, Optum, Chicago, IL, Chicago Telecommute, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

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Trainer - Remote

Unitedhealth Group