The Education Specialist I will be responsible for the delivery of classroom education for the operational areas supported. They will conduct new hire, refresher, cross education for all full time and part-time employees as well as temporary staff. The Education Specialist I will assess trainees' knowledge, skills and abilities to ensure understanding and conformance to company policies and procedures, industry regulations (state and federal), and client requirements. They must perform supervisory duties for the new hire staff. The Education Specialist I must provide supervisory and management staff with clear, concise, and timely updates on trainees' performance and document all progress. They must identify trainees' learning needs and apply adult learning principles to maximize trainees' performance.
1.Technical Education - Conduct technical education sessions according to the lesson plan using effective education techniques
Provide one-on-one assistance to learners who are having difficulty grasping materials and concepts
Ensure all necessary technical resources and equipment are working and set up as needed for all education classes
Monitor, evaluate, and document trainees' progress and performance
Identify and implement potential improvement to education strategies and methods
Ensure system and phone logins are secured for new hire trainees
Monitor and record the performance of new hire and tenured trainees
Analyze and resolve performance issues in the education room
Administer progressive discipline for attendance, performance, or conduct issues during the education period
Monitor and approve trainees' time cards according to department time recording policies and procedures
Ability to travel frequently as needed.
Ability to learn and facilitate for multiple lines of business and audience levels.
Assist in the design, development and maintenance of all education and reference materials
Assist in delivering effective and timely communication to all impacted operational staff of all changes to
policies, procedures and systems
As required by operation support, assist in the design and maintenance of training materials
3.Subject Matter Expert
Attends, participates and presents in team development, train the trainer and other ad hoc training as needed or to develop and further knowledge of businesses we support.
Establish an understanding of operations business areas we support to be flexible in training multiple business areas and aiding in document creation and maintenance.
Complete monthly professional development opportunities such as classroom observation, floor dialing time, Leadership Development sessions and eLearning or video sessions available.
Monitor and evaluate effectiveness of all technical training programs as you are teaching them and report on areas that need to be evaluated or updated.
Maintain knowledge of systems and technologies related to the businesses we support
Maintain knowledge of business and other corporate priorities and initiatives
4.Various Tasks/duties as needed
This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S.citizenship
A Bachelor's Degree in Education, Training, Communications, or Human Resources (additional equivalent experience above the required minimum may be substituted for the level of education).
Minimum of 1 to 2 years of experience within a call center, back office processing or collections environment
Must meet qualifications to obtain a license to collect in all states requiring licensure
Must demonstrate the ability to convey highly technical materials and concepts at a level commensurate within the industry.
Exhibit work habits and attitudes conducive to a team environment
Ability to work effectively in a fast-paced environment
Strong working knowledge of Microsoft Office suite (Word, PowerPoint, Excel, Access, Outlook)
Demonstrated skills in project planning, project management, and the ability to handle multiple tasks and projects simultaneously
Must demonstrate the ability to convey highly technical materials and concepts at a level commensurate within the industry
Knowledge of adult learning principles
Ability to work in excess of 40 hours per week
Must be able to work in multiple locations as needed
Ability to travel domestically and off shore
Experience in designing online and web-based curriculum
Knowledge of internal platforms and systems
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
LocationPerry, NY; Arcade, NY
Date PostedSep 6, 2018