Trainer, M&R Telesales Training - Multiple Locations

Unitedhealth Group Inc. Green Bay , WI 54302

Posted 5 months ago

Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

We are part of Learning Solutions and our Learning team breaks the mold on traditional training support. As a team, we constantly consult on the needs, fill in gaps as needed regardless of roles, and remain proactive and agile in our approach. We leverage the individual areas of expertise of each team member to ensure that our end product meets our standard levels of excellence. As a team, we work side-by-side in our development processes. We work in the moment, collaborating and partnering with every step.

As a Trainer, you will be responsible to cast a leadership shadow by living our core values to new and tenured employees in the organization. The learning efforts you support will include traditional instructor - led, virtual, and blended learning strategies. In the role of Trainer, you will apply innovative and creative learning strategies including but not limited to: role - playing, demonstration, guided and enhanced practice, and documented procedures leading toward effective and efficient learning. In this role, you may assume various responsibilities including project management, documentation writing, and training design. Regardless of role, your primary goal is to ensure learning transfer occurs and to successfully address performance gaps.

Primary Responsibilities:

  • Works in an agile environment by responding to unpredictability through incremental, iterative work processes

  • Supports innovative learning solutions that focus on the needs of the learner

  • Participates in the planning, development, and evaluation of learning solutions in support of our audience

  • Acts as a leader and maintains professionalism in all interactions with learners and business leaders

  • Facilitates classroom, virtual, and blended learning to varied audiences within multiple skill sets

  • Actively participates in the design and process documentation processes by providing content / documentation feedback, and may serve as a content gatekeeper ensuring content feedback is implemented

  • Mentors and develops delivery support staff provided by business partners locally and nationally

  • Successfully demonstrates and maintains professional and facilitation skills for various delivery methodologies

  • Builds collaborative partnerships with peers, others in Learning Solutions and with business partners

  • Researches and applies learning industry best practices

  • Other duties can include documentation writing and training design

Required Qualifications:

  • 2 year of coaching and / or training facilitation experience

  • 2 years of experience facilitating training via WebEx (or similar virtual application)

  • Exceptional professional communication skills, and demonstrated ability to lead and engage a variety of classroom audiences

  • Ability to travel up to 100% (May - Aug)

Preferred Qualifications:

  • Healthcare knowledge

  • Some training design and documentation writing experience

  • Strong analytical skills, attention to detail, problem - solving and fact - based decision making abilities

  • Strong time management, planning skills

  • Experience in project management, planning skills and working on multiple projects at a time

  • Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting

  • Generally work is self - directed and not prescribed. Works with less structured, more complex issues

  • Serves as a resource to others

  • Can work through ambiguity

  • Bachelors or higher level degree

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Trainer, Sr. Trainer, Learning Leader, Learning, Facilitator, Training Consultant, Education Delivery, Team Education, MN, Minnesota, AZ, Arizona, MO, Missouri, FL, Florida, VA, Virginia, WI, Wisconsin, Telecommute

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Trainer, M&R Telesales Training - Multiple Locations

Unitedhealth Group Inc.