Job Description: ABOUT THE JOB
This position is responsible for designing and facilitating job related on-boarding/training to all new and existing team members of loan services to help them effectively perform their job responsibilities. Works with department managers to develop and implement employee rewards and recognition programs/events. Monitors training outcomes, acts on results and ensures training objectives are met. Coordinates and manages development of internal and external communication plans.
ESSENTIAL JOB FUNCTIONS
Delivers business education and job related new-hire training program for loan services employees.
Monitors/Assess' employees performance during new-hire training and provides feedback to managers.
Develops and implements employee rewards and recognition programs/events (e.g., departmental contest and Top Performers Awards) that enhance employee engagement and performance.
Coordinates and manages development of internal and external communication plans to ensure all associates are informed of business topics/events occurring.
Administers evaluations, provide follow up support to participants, and recommendations for reinforcement with managers.
Keeps training content current through effective documentation and communication with the course owner.
Anticipates training needs and schedules new hire training classes.
College Degree Preferred
1-3 years training experience and/or 2+ years appropriate related consumer servicing or default background
Excellent presentation and facilitation skills.
Demonstrates ability to make decisions, use problem solving skills and work under deadline pressure.
Proven ability to set and obtain goals.
Excellent interpersonal and motivation skills.
Superior verbal and written communications skills.
Strong time management and prioritization skills.
Established cognitive skills. Microsoft Office (e.g., Word & PowerPoint).
Willing to maintain flexible schedule to accommodate site and shift training needs.
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Keybank National Association