Trainer II (Experienced Technical Trainer)

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

The Technology Installation Instructor delivers training and development programs designed to meet organizational needs for Satellite Installation Technicians. The Instructor is accountable for the successful onboarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.

Key Responsibilities:

• Partners with training management to identify specific opportunities and skills requiring employee improvement, such as a better understanding of policies, procedures, regulations, technologies, and customer relations

• Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops

• Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials

• Executes testing and evaluation procedures to be used at the completion of courses

• Conducts training sessions covering specified areas such as satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation, and network security

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree or one year of related experience preferred but not required

Skills and Qualifications:

• Ability to effectively interact with all levels of organizational staff

• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills

• Flexible, innovative, and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment

Salary Ranges

Compensation: $60,000.00/Year - $70,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.