EXL Tampa , FL 33602
Why join EXL? At EXL, were more than just an analytics, operations management, and technology Company. We focus not only on our outstanding Team Members, but on our growing industry as well.Headquartered in NYC, EXL has more than 27,000 professionals situated in locations throughout the United States, Europe, Asia, Latin America, and South Africa.Our EXL Team Members receive the benefit of:
Valuable Compensation Package: Competitive Wages Work-Related Expense Reimbursement Annual Discretionary Bonuses Team Member Referral Bonuses
Comprehensive Health & Welfare Benefits: Group Medical, Dental and Vision Benefits Flexible Spending Accounts and Health Savings Accounts Generous Paid Time Off, Sick Days and Holiday Pay Group Life Insurance, LTD and 401k Retirement
Inviting Culture & Team-Oriented Philosophy: Exciting Work Environment Casual Dress Code Monthly Team and Company Events Team Member Appreciation Awards Remote, Home-Based Opportunities Opportunities for Upward Mobility
This role is primarily responsible for imparting process training on medical retrieval and summarization, and providing guidance and processing transactions on need basis as per the SLA.
Training Feedback/ Effectiveness Retrieval and/ or Summarization Quality Feedback Processing Accuracy Productivity Attendance Schedule Adherence Turn Around Time for assist activities
To impart process training to all new joiners on medical retrieval and summarization Provide and accept on time feedback on process training and ensure timely corrective action. To act as mentor to the team Process transactions at times when required To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates To substitute Assistant Manager in their absence on the floor.
To contribute to processing on need basis and ensure that targets in accordance with SOW are met. To work on process improvements and instigate sharing of best practices across the team. Ensure adherence to Company Policies and Procedures Assistant Manager for the purpose of reporting performance, clarifying concerns, seeking feedback and support and providing constant feedback on team developments.
Manager for the purpose of settling performance issues and for monthly 1:1 Associates (Team Members) for the purpose of providing support & guidance on process-related matters. Client / External trainer for undergoing process training conducted by them.
Disability claims processing
Strong interpersonal relationships
Demonstrated reasoning skills
Understanding of Medical TerminologyUnderstanding of Independent Medical Examination process
Proven ability to organize and prioritize; demonstrated success in multitasking and managing multiple and competing priorities.Strong ability to communicate at all levels with clarity and precision, both written and verbal
Ability to adapt in a changing work environment