Train Service Manager I

JB Hunt Lowell , AR 72745

Posted 8 months ago

Job Opening ID:
00311511 Train Service Manager I (Open)

Job Title:

Train Service Manager I




United States of America





Full/Part Time:

Full time

3/4 Day

  • Thur

  • Sat / Wed

  • Sat (United States of America)

Job Description Summary:

The Train Service Manager is responsible for all rail freight throughout the entire rail process. This includes in gate at ramps, prompt assignment and departure of J.B. Hunt equipment on railroads, timely movement en route, prompt de-ramping at the destination terminal, management of equipment until out gate, as well as rail billing issues. This position will also act as liaison between J.B. Hunt and railroad personnel.

Job Description:

HOURS: Wednesday

  • Friday and every other Saturday

  • 1800-0600

The successful candidate for this role will:

  • Manage all intermodal shipments moving on trains, ensuring that units depart origins and are available at destinations per railroad provided goals.

  • Communicate with internal and external customers, as well as railroad personnel to obtain and/or provide all necessary information regarding loads moving within the intermodal network.

  • Ensure all loads have good billing and are cleared to move on the rail. Exceptions can include EDI issues, Hazmat issues, or changes to the waybill to fit the needs of either J.B. Hunt or the railroads.

  • Manage the planned movement of all units at the rail ramps and all units under rail dispatch to ensure J.B. Hunt units achieve goals and can be delivered in a timely manner to the final customer. Communicate all ETA's to account representatives and dray operations so appointments are set correctly and loads can be planned for dray in a timely manner.

  • Request and assign train reservations for all loads travelling on certain railroads.

  • Generate and communicate Key Performance Indicators, in order to review with J.B. Hunt and rail personnel to identify potential areas of process improvement. Drive changes with both J.B. Hunt and the railroads where improvements can be made; quantifying the results of those changes.

  • Provide information and communicate with account representatives, RSM's JBI Delta Group and National Account Managers regarding dwelling equipment at railroad ramps. Maximize box turns on equipment to make available for revenue generation.

  • Build, nurture and maintain strong relationships with key rail personnel to achieve optimal communication for the betterment of the J.B. Hunt product.

  • Other duties as required

What does it take to be considered?

One of the following is required:

  • Associate's degree (A.A.) or equivalent from a two-year college or university
  • 2 years of related experience and/or training and one year of management experience
  • OR an equivalent combination of education and experience

Other desired skills:

  • Bachelor's degree in related field preferred.

  • Having a detail-oriented personality, with a passion for asking questions and resolving issues

  • Excellent communication, problem solving, and decision-making skills

  • Must possess strong computer skills, including typing and Microsoft Office programs

Preferred Qualifications:




Work Experience:



Communication, Creativity (JBH Rating Scale), Customer Service, Rail Operations, Working with Others


Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

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Train Service Manager I

JB Hunt