Train Reporting Representative

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The opportunities we offer are meaningful because the work we do matters. Join us!

Train Reporting Representative

Do you love to problem solve & investigate, while working in a supportive team-oriented office environment? This amazing reporting and rail-critical opportunity is the gateway to collaborate with individuals across the railway network!

The Train Reporting Representative (TRR), is a professional, demanding and highly accountable role in a logistics management environment. CN is looking for a self-motivated, organized professional who is driven to deliver top service to our team. Working to provide the accurate and timely reporting of train and railcar movements, the TRR ensures that CN meets the needs of our customers by providing essential data that allows both customers and internal stakeholders to make informed decisions about how to manage their railcar inventory. CN provides paid training that will give TRRs all the skills required to succeed.

The TRR needs to be highly organized so they can effectively plan and prioritize their workload. They will also be able to assimilate information from a variety of sources and then take quick action to ensure CN's train reporting needs are met. They will take ownership of identifying reporting violations and escalating them so that appropriate steps can be taken to find long term resolutions. The TRR is the first line of communication with our Operational counterparts and are accountable to protect and ensure appropriate communication regarding our customer's service experience.

The TRR is required to interact closely and effectively with fellow members of the Service Delivery team and other internal CN stakeholders and work to develop productive relationships with them. They will work to protect the Service Delivery and CN brands.

Critical Performance Areas

• • Using a variety of sophisticated computer systems, often simultaneously, the TRR works to provide accurate and timely reporting of train or railcar movements
• • The TRR provides work orders and movement instructions for train crews and other Operational personnel and prepares information for other ancillary tasks
• • The TRR is responsible to work with Service Delivery to protect service, as required
• • The TRR will communicate with internal parties regarding reporting issues, service exceptions and special requests. Update various logs, forms or systems as required.
• • Other duties and tasks as assigned

Working Conditions

• • This role has standard working conditions in an office environment. Schedules will require shift work: day shift, afternoon shift, night shift, overnight shifts, weekends, and holidays on rotation. This includes working on an on-call schedule at times. Shift assignments are based on seniority.
• • Teamwork oriented with an emphasis on empowering TRRs to be proactive and forward thinking, display ownership of tasks and tenacity when working towards issue resolution
• • Fast paced and demanding with many time constraints, simultaneous activities and high accountability to internal stakeholders
• • Periods of prolonged sitting and/or standing at standing desk, typing, and looking at multiple computer monitors. Some physical exertion may be required.

Employment Requirements

• • Minimum 1 year of experience in a professional or customer-orientated environment
• • High school diploma or equivalent
• • Excellent verbal communication, reading comprehension, and writing skills in English (and French*)
• • Strong typing skills and accuracy including previous experience working with Microsoft Office tools or other related software
• • Strong knowledge of navigating through operating systems, email, and internet proficiency
• • Highly organized and proactive with a strong sense of urgency
• • Display ethical behavior and strict adherence to courtesy, honesty, and responsibility
• • Proven ability to analyze data, identify trends and effectively communicate findings to increase reporting accuracy, timeliness and other procedural efficiencies
• • Good working knowledge of North American geography

We are hiring for the future of CN, and the TRR is an exciting opportunity to learn about CN from the ground up providing you with a strong career path and future opportunities This is an excellent gateway position to grow and network across the Railway network, while working in a professional team-oriented and supportive office environment.

Training

Once onboarded, our new TRR hires complete classroom training with our leaders covering CN's rules, policies, procedures and safety measures. TRRs are provided with in-depth training on our tools and systems to be successful in their role. This is followed by a 6-week on-the-job practical training. During your first 3-months, you will have rotating 1:1 mentorship and training with the team to provide regular coaching, guidance, and support.

What we offer

• • Unionized position with an hourly wage
• • Excellent benefits
• • Employee Profit Sharing

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.