Traffic Operations Center (Toc) Assistant Supervisor

The Atkins Corporation Charlotte , NC 28201

Posted 3 weeks ago

SNC-Lavalin's Atkins business is one of the world's most respected design, engineering and project management consultancies. SNC-Lavalin's Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

SNC-Lavalin's Atkins business was ranked as the world's 11th largest global design firm by ENR in 2016 with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Charlotte, NC team as a Traffic Operations Center (TOC) Assistant Supervisor.


This professional trains and develops proficiency in Traffic Operations Center (TOC) supervisory duties and responsibilities. Supports management of TOC functions associated with assigned shift. Ensures that shift operations run smoothly with little or no interruption.

Supports schedule development and supports staff management on assigned shift to meet client needs and expectations. Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.

Must be capable of providing direct work supervision to staff, making decisions in time sensitive situations and coordinating with client and other stakeholders outside the facility. Acts as liaison between project manager, senior TOC supervisors and staff. Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping the project manager and senior TOC supervisors well informed with up-to-date reports.


  • Acts as liaison between project manager, senior TOC supervisor and his/her staff, as well as with other admin or technical management and staff, responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required.

  • Assigns/monitors daily activities of shift staff in assigned area of responsibility.

  • Supports management of staff performance and provides timely reviews to supervised personnel.

  • Communicates regularly with client managers, project manager and senior TOC supervisors to provide status updates, ascertain needs and provide solution to any issues.

  • Communicates daily with senior TOC supervisors and counterparts regarding workload capacity, quality, staffing levels, training needs and overall operational efficiency.

  • Actively reviews traffic management activity for accuracy and appropriateness, and provides guidance and feedback to staff.

  • Works closely with senior TOC supervisors and project manager to address, resolve or reassign as appropriate all escalated issues with customers and other stakeholders.

  • Coordinates with other agencies as appropriate.

  • Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.

  • Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required.

  • Oversees various programs and prepares reports as assigned by project manager or client.

  • Supports development and management of shift staffing schedules to ensure appropriate staffing levels at all times.

  • Supports continued staff training, coaching and mentoring to maximize performance.

  • Works nights and/or weekends in the event of emergency operations activation.

  • Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g. SOPs, research, training material).

  • May coordinate and attend meetings and prepare meeting minutes.

  • May perform such other assignments as the Supervisor may deem necessary from time to time.

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Traffic Operations Center (Toc) Assistant Supervisor

The Atkins Corporation