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Traffic Management Center Operator | Huntsville, AL

Expired Job

Gresham, Smith And Partners Huntsville , AL 35801

Posted 5 months ago

Traffic Management Center Operator | Huntsville, AL

As a multimarket firm, we touch many areas of life: from designing highways and bridges that connect people, to clean water systems, to hospitals and corporate campuses of the future. Thats why were able to offer endless opportunities for people to hone their skills and strengthen their understanding of different disciplines and perspectives. Behind all the hard work is a team of really sharp, down-to-earth people who love a good challenge and a good time.

A few tidbits about what its like to work here:

We intentionally designed our spaces to inspire creativity and encourage collaboration, we empower our people, and we take the time to cheers each other and our wins at the end of the day.

Interested in learning more? Wed love to meet you.

We are a national transportation infrastructure consulting firm that offers extensive design, engineering and planning services to federal, state and local public and private clients. We are seeking a Senior Traffic Operator working at the Alabama Department of Transportations Regional Traffic Management Center (TMC) located in Huntsville, AL.


  • TMC Operators are responsible for the principal monitoring of the roadways including detecting, confirming, updating and responding to scheduled and unscheduled traffic incidents, congestion and travel time imbalances in the geographical coverage area with monitoring and/or surveillance capabilities.

  • The operator position is one of the highest profile positions in the TMC as they are the eyes and ears of detection and management of all activities being handled by the Traffic Management Center.

  • Operator must successfully complete the initial training program under the supervision of, and monitored by the TMC Manager. They must then continue to perform acceptably as they acquire additional knowledge and skills through "on the job" training. Assist with report data collection to include monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested. Must be available to work on a flexible shift because the center operates 7 days/week, 24 hours per day.

Minimum Qualifications:

  • High school diploma or GED is required. Prefer an Associate's or Bachelor's degree and 1-3 years of related call/contact center or technical support experience.

  • Ability to gain a working knowledge of the software and related systems within the allotted time.

  • Ability, with supervision, to function as an Operator.

  • Ability to understand ITS principles.

  • Skills in interpersonal relationships.

  • Ability to clearly communicate technical information in non-technical language.

  • Ability to clearly communicate information over a radio system or network.

  • Ability and willingness to work alternate work, shift schedules, and be "on-call" 24 hours/day.

  • Ability to gain acceptable skill in the use of Windows based applications within the allotted time.

  • Ability to write reports clearly and concisely.

  • Ability to coordinate real time activities and priorities.

  • Knowledge of communications and disseminating information via multiple communications devices.

  • Skill in the use of Windows based applications.

  • Ability to coordinate real time activities and priorities.

Gresham Smith is a team of diligent designers, creative problem-solvers, insightful planners and seasoned collaborators who work closely with clients to improve the cities and town we call home. Our employees are diverse in experience, yet we all have one thing in common: genuine care for each other, our partners and the outcome of our work. With each new project we take on, we have the pleasure of designing communities most vital institutions and infrastructure.

Gresham Smith is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms or employment agencies. An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITHS hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.

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Traffic Management Center Operator | Huntsville, AL

Expired Job

Gresham, Smith And Partners